Nicole Di Biaggio
Edmonton
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
door by door sales representatives
Rogers
05.2024 - 07.2024
- Expanded market reach by conducting thorough research on potential clients and identifying key decisionmakers.
- Efficiently responded to inbound inquiries converting calls into appointments thereby increasing chances of closing deals.
- Boosted door sales by delivering engaging and informative product presentations to potential customers.
- Expedited sales process with efficient management of leads, appointments, follow-ups, and documentation.
- Negotiated favorable pricing structures with clients while maintaining profitability for the company.
Food Counter Attendant
El Yugo Restaurant
01.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Processed customer orders and accurately entered into order system.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
Marketing & sales
Mabel importations
11.2021 - 03.2022
- Collaborated with other departments, such as marketing and sales, to promote the advantages of edge computing within our company''s portfolio.
- Supported marketing and sales activities with subject matter expertise.
- Developed marketing and sales strategies to reduce point of sale inventory levels.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Used marketing and sales strategies to promote business and increase revenue.
Education
High School Diploma -
Alberto Perez School
Santiago, Chile10-2023
No Degree - English Course
CLLC
Ottawa, ON03-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening duties
- Cleanliness
- Exceptional customer service
- FLUENT IN SPANISH
- Multi-tasking strength
- Sales strategies
LANGUAGES
English- Advanced
Native or Bilingual
Spanish- Native
Native or Bilingual
Timeline
Barista
Starbucks
06.2024 - Current
door by door sales representatives
Rogers
05.2024 - 07.2024
Food Counter Attendant
El Yugo Restaurant
01.2022 - 06.2022
Marketing & sales
Mabel importations
11.2021 - 03.2022
High School Diploma -
Alberto Perez School
No Degree - English Course
CLLC
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