Nicole Desjarlais
Edson,Alberta
Summary
I have a long background in customer service skills and hospitality, which makes myself a great candidate for working with the public. Attention to detail and organization is an attribute to any job that I personally enjoy. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2021
2021
years of professional experience
Work History
Housekeeping Supervisor
Royal camp Catering
- Trained and mentored all new personnel to maximize quality of service and performance, 10 staff members daily.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Manager
Boston Pizza
01.2018 - 01.2021
- Balanced open and close cash floats
- Trained new staff
- Greeted and served customers efficient and courteously
- Managed cash transaction’s efficient and accurately
- Supervised and coordinate all daily activities.
- Managed and motivated employees to be productive and engaged in work.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Shipping/Receiving
Shire town home and Auto
01.2016 - 01.2017
- Took stock on all new merchandise and priced accordingly
- Balance the books and daily cash deposits
- Implemented quality control procedures for incoming shipments, resulting in reduced product returns due to damage or defects.
- Implemented cost-saving measures in packaging materials usage without compromising product protection during transit or storage stages.
- Provided exceptional customer service by addressing inquiries promptly about shipment statuses, delays, or special handling requirements.
- Consistently met deadlines for order fulfillment, ensuring customer satisfaction and repeat business.
Education
Diploma - Dental Receptionist
CDI College
Edmonton, AB12-2021
Skills
- Great customer service skills
- Strong communication skills
- Excellent organization skills
- Managing appointments
- Basic dental terminology
- Filing & documentation
- Typing and keyboarding
- Dental bill & insurance processing
- Microsoft Office Suite
- Payroll Administration
- Microsoft word, Excel and powerpoint
Timeline
Manager
Boston Pizza
01.2018 - 01.2021
Shipping/Receiving
Shire town home and Auto
01.2016 - 01.2017
Housekeeping Supervisor
Royal camp Catering
Diploma - Dental Receptionist
CDI College
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