Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Nicole Derbyshire

Aylmer,ON

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

The Original St. Thomas Roadhouse
St. Thomas, Ontario
09.2023 - Current
  • Ensured client satisfaction through top-notch customer service.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.

Server

Johnny's Restaurant Aylmer
Aylmer, Ontario
07.2022 - 09.2023
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Service Representative

McDonalds
10.2021 - 07.2022
  • Served meals to customers in a friendly and courteous manner.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.

Assistant Manager

A&W Restaurant
08.2017 - 05.2018
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Executive Administration Diploma, MS Office Applications, Business Communications, Records Management, Special Event Planning -

Westervelt College
03.2022

Business Accounting and Payroll Diploma, Bookkeeping, Accounting, Managerial Accounting, Business Organization and Management, Law and Torts, Sage 50 -

Westervelt College
11.2021

OSSD -

Adult Education Centre
06.2005

Skills

  • Rapid Learner
  • Dedicated to Continuing Education
  • Excellent Interpersonal and Communication
  • Extraordinary Customer Service
  • Highly Adaptable to Change
  • Ability to Work Under Pressure
  • Self-Motivated
  • Precision Oriented
  • Unwavering Commitment to Integrity and Transparency
  • Tremendous at Organization and Multitasking
  • Well Versed in MS Office Applications

References

Available upon request.

Certification

  • Smart Serve

Timeline

Server

The Original St. Thomas Roadhouse
09.2023 - Current

Server

Johnny's Restaurant Aylmer
07.2022 - 09.2023

Service Representative

McDonalds
10.2021 - 07.2022

Assistant Manager

A&W Restaurant
08.2017 - 05.2018

Executive Administration Diploma, MS Office Applications, Business Communications, Records Management, Special Event Planning -

Westervelt College

Business Accounting and Payroll Diploma, Bookkeeping, Accounting, Managerial Accounting, Business Organization and Management, Law and Torts, Sage 50 -

Westervelt College

OSSD -

Adult Education Centre

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