Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Deollas

Sacramento

Summary

Experienced Fraud Investigator with a strong background in detecting and resolving financial crimes. Skilled in analysis, reporting, and collaboration with law enforcement and financial institutions. Proven ability to develop fraud prevention strategies and manage investigations under pressure with precision and integrity.

Overview

17
17
years of professional experience

Work History

Fraud Investigator II

Golden 1 Credit Union
Sacramento
03.2020 - Current

• Lead investigations across multiple fraud types including deposit fraud, ATO, elder abuse, excessive spending, identity theft, check fraud, token fraud, and suspicious caller activity
• Manage cases from initiation through resolution, ensuring timely and thorough documentation
• Draft and submit SARs for qualifying cases in compliance with regulatory standards
• Serve as a mentor to Investigator I team members, providing guidance on case strategy and investigative procedures
• Liaise with Adult Protective Services (APS), law enforcement, and internal departments to support investigations and respond to inquiries
• Review and distribute departmental mail and assist with internal fraud-related questions

Office Assistant

Tree Tech Services
Sacramento
10.2014 - 10.2017

• Managed invoicing and receipts using QuickBooks; maintained inventory and office cleanliness
• Coordinated daily schedules and ensured operational efficiency
• Delivered high-quality customer service, resolved client concerns, and confirmed appointments
• Maintained and updated client records with accuracy and confidentiality

Fraud Investigator

Citibank
Sacramento
07.2008 - 11.2013

• Conducted comprehensive reviews of accounts for fraudulent activity and managed cases from initiation to resolution
• Authored and audited Suspicious Activity Reports (SARs) to ensure accuracy and regulatory compliance
• Trained and supported new hires, providing guidance on investigative procedures and case handling
• Developed and documented department procedures to improve operational consistency and efficiency
• Handled escalated calls from customers and team members, resolving complex fraud-related inquiries
• Monitored and investigated alerts from the Early Warning Systems report to identify potential fraud
• Investigated and resolved check fraud claims, minimizing financial loss and ensuring timely action

Education

GED -

Charles A. Jones Adult School
Sacramento

Some College (No Degree) -

Sacramento City College
Sacramento, CA

Skills

Fraud Detection & Case Management
SAR (Suspicious Activity Report) Writing
Elder Abuse & Excessive Spending Investigations
Identity Theft & Account Takeover (ATO)
Check, Deposit, Loan & Token Fraud
Law Enforcement Collaboration
Mentorship & Team Development
Strong Communication & Problem Solving
Dependable, Patient, and Detail-Oriented

Timeline

Fraud Investigator II

Golden 1 Credit Union
03.2020 - Current

Office Assistant

Tree Tech Services
10.2014 - 10.2017

Fraud Investigator

Citibank
07.2008 - 11.2013

GED -

Charles A. Jones Adult School

Some College (No Degree) -

Sacramento City College
Nicole Deollas