Nicole DeLuca
Paris,ON
Summary
Customer service/sales experience with 10+ years of proven expertise in business development, account management and first-rate client service. Recognized for exceeding quota and strengthening customer relations. Received many awards acknowledging outstanding performance such as honor ring and National champion titles. Continuing education to gain knowledge and the ability to implement insurance guidelines and principals is the core motivation. CIP Courses (5) completed, and designation is in progress.
Overview
10
10
years of professional experience
Work History
Insurance Sales Coach
Allstate Insurance Company of Canada
04.2021 - 10.2023
- Motivated, trained, and coached insurance sales agents on best practices and strategies to acquire and retain clients
- Implemented and created the curriculum for an insurance sales team of 30+ agents
- Proven success and development of sales agents while under coaching(strongest Net promoter score)
- Improved customer experience and employee satisfaction.
Insurance Sales and Customer Service Agent
Allstate Insurance Company of Canada
04.2014 - 04.2021
- Operated in high-volume insurance call center
- Consistently putting clients at the center of daily tasks
- Vast knowledge of CRM systems and importance of documentation and compliance
- Ability to multi-task and handle multiple cases and manage time effectively
- Strategically addressed and handled clients' concerns which resulted in more satisfied customers
- Built stronger ties with clientele by clearly communicating benefits/advantages and usages of products or services
- Educated and directed clients focusing on client needs.
- Strong yearly performance reviews, highest rated agent for years 2017, 2018, 2019, and 2020. Receiving 4 National Champion titles
Education
Chartered Insurance Professional -
Insurance Institute of Canada
Bachelor of Arts (Psychology) -
York University
06.2005
Human Service Counsellor Diploma -
George Brown College
06.2003
Skills
- Effective communication Skills
- Digital literacy
- Organizational skills with attention to detail
- Strong customer service skills
- Motivated and charismatic
- Work ethic
Languages
English
Timeline
Insurance Sales Coach
Allstate Insurance Company of Canada
04.2021 - 10.2023
Insurance Sales and Customer Service Agent
Allstate Insurance Company of Canada
04.2014 - 04.2021
Chartered Insurance Professional -
Insurance Institute of Canada
Bachelor of Arts (Psychology) -
York University
Human Service Counsellor Diploma -
George Brown College
Similar Profiles
Alexis DuncanAlexis Duncan
Business Development Agent at Allstate Insurance Company of CanadaBusiness Development Agent at Allstate Insurance Company of Canada
Ching Choi KiuChing Choi Kiu
Insurance Agent (OTL License) at Allstate Insurance Company Of CanadaInsurance Agent (OTL License) at Allstate Insurance Company Of Canada
Julia BurgessJulia Burgess
Auto Claims Advisor at Allstate Insurance Company of CanadaAuto Claims Advisor at Allstate Insurance Company of Canada
EMMI HASIBEMMI HASIB
Customer Service Representative at BLACKWAZE LTD.Customer Service Representative at BLACKWAZE LTD.
SHERI-LEE REIDSHERI-LEE REID
Senior Service Representative at YNCUSenior Service Representative at YNCU