Nicole Delgado
Yuba City
Summary
Results-driven professional with a clean driving record and exceptional customer service skills, honed at Pete’s Restaurant. Proven ability to manage route planning and maintain confidentiality while delivering medical supplies. Adept at building relationships and enhancing guest experiences through effective communication and upselling techniques.
Overview
10
10
years of professional experience
Work History
Medical Courier
Private Employeer
Sacramento, CA
09.2022 - 11.2023
- Delivered medical supplies and specimens to healthcare facilities with adherence to safety protocols.
- Ensured timely pick-up and drop-off of sensitive materials, maintaining strict confidentiality throughout processes.
- Managed route planning using GPS technology for efficient deliveries across designated service areas.
- Communicated effectively with healthcare professionals to confirm delivery requirements and special instructions.
- Maintained accurate records of deliveries and pickups, contributing to streamlined operations and accountability.
Cashier
Daves Pumpkin Patch
09.2022 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer throughout shifts, ensuring accountability and integrity.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Trained new staff on cash handling procedures and operational protocols.
Cocktail Server/Barback
Purple Place Bar
El Dorado Hills, CA
05.2017 - 08.2022
- Delivered exceptional customer service in fast-paced bar environment.
- Assisted guests with menu selections and drink recommendations.
- Maintained cleanliness of bar area to ensure compliance with health standards.
- Processed orders accurately using point-of-sale system.
- Adapted to high-pressure situations during peak service hours efficiently.
- Trained new staff on service protocols and menu offerings effectively.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Server/hostess
Pete’s Restaurant
Sacramento, CA
05.2014 - 02.2017
- Provided outstanding customer support by answering guest questions and resolving concerns efficiently.
- Assisted with maintaining a tidy and well-organized dining area during busy service times.
- Worked alongside kitchen staff to facilitate prompt food service and accurate order processing.
- Utilized menu knowledge to offer guests recommendations and pairing options.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu knowledge, service standards, and restaurant protocols.
- Implemented effective upselling techniques, enhancing overall dining experience for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Rio Linda
Rio Linda, CA06.2004
Skills
- Attention to confidentiality
- Handling pharmaceutical materials
- Route planning
- Clean driving record
- Organizational skills
- Team collaboration
- Flexibility
- Customer interaction
- Relationship building
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Service prioritization
- Upselling techniques
- Hostess support
- Team player
- Adaptable and flexible
Timeline
Medical Courier
Private Employeer
09.2022 - 11.2023
Cashier
Daves Pumpkin Patch
09.2022 - 11.2022
Cocktail Server/Barback
Purple Place Bar
05.2017 - 08.2022
Server/hostess
Pete’s Restaurant
05.2014 - 02.2017
High School Diploma -
Rio Linda