Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Davy

Toronto,ON

Summary

Dynamic Quality Assurance Supervisor with a proven track record at Collective Solution, excelling in call evaluation and quality monitoring. Adept at performance management and fostering team productivity, I leverage active listening and attention to detail to drive exceptional customer service and adherence to policies, ensuring client satisfaction and operational excellence.

Overview

15
15
years of professional experience

Work History

Quality Assurance Supervisor

Collective Solution
Sandy Bay, Jamaica
04.2017 - 02.2024
  • Ensure The quality team is evaluating and monitoring calls
  • Providing Feedback and conducting coaching for exceptional Customer service, adhering to policies and procedure of the Company and also our clients.

Team Lead

Conduent
Montego Bay, Jamaica
09.2013 - 02.2017
  • Supervise and manage a team of Associates.
  • Monitoring Performance, attendance, and productivity, ensuring policies and procedures are followed.

Work Experience

E-Services Group
01.2009 - 03.2009
  • Company Overview: Elder Care Nursing Home
  • Bed making, bed bath, feeding patients and ensuring nutrition.
  • Medication Supervision under the supervision of RN.
  • Monitor Iv therapy and give Im injection under the supervision of Supervisor of Rn.
  • Monitor patient from poser operative and assisted suction after post operative.
  • Elder Care Nursing Home

Work Experience

Mobay Hope Medical
01.2009 - 01.2009
  • Bed making, bed bath, feeding patients and ensuring nutrition.
  • Medication Supervision under the supervision of RN.
  • Monitor Iv therapy and give Im injection under the supervision of Supervisor of Rn.
  • Monitor patient from poser operative and assisted suction after post operative.

Work Experience

Faith Maternity Nursing Home
01.2009 - 01.2009
  • Bed making, bed bath, feeding patients and ensuring nutrition.
  • Medication Supervision under the supervision of RN.
  • Monitor Iv therapy and give Im injection under the supervision of Supervisor of Rn.
  • Monitor patient from poser operative and assisted suction after post operative.

Work Experience

Good Shepherd Nursing Home
01.2009 - 01.2009
  • Bed making, bed bath, feeding patients and ensuring nutrition.
  • Medication Supervision under the supervision of RN.
  • Monitor Iv therapy and give Im injection under the supervision of Supervisor of Rn.
  • Monitor patient from poser operative and assisted suction after post operative.

Work Experience

Blossom Gorden children Home
01.2009 - 01.2009
  • Bed making, bed bath, feeding patients and ensuring nutrition.
  • Medication Supervision under the supervision of RN.
  • Monitor Iv therapy and give Im injection under the supervision of Supervisor of Rn.
  • Monitor patient from poser operative and assisted suction after post operative.

Work Experience

Ultimate Care Nursing Home
01.2009 - 01.2009
  • Providing companionship to residents and establishing a relationship with them.
  • Ensuring that residents are taking their prescribed medication.
  • Reporting any concerns or medical issues.

Education

Diploma - Resident Care Attendant

Sprott Shaw College
06.2013

Business -

Montego Bay Community College
Montego Bay
06.2000

High School Diploma - Business Administration level 3

Rusea's High School
Montego Bay
06.1995

Skills

  • Active Listening
  • Call evaluation
  • Quality monitoring
  • Attention to Detail
  • Management Skills
  • Adaptability
  • Performance management
  • Time management

References

Available Upon request

Timeline

Quality Assurance Supervisor

Collective Solution
04.2017 - 02.2024

Team Lead

Conduent
09.2013 - 02.2017

Work Experience

E-Services Group
01.2009 - 03.2009

Work Experience

Mobay Hope Medical
01.2009 - 01.2009

Work Experience

Faith Maternity Nursing Home
01.2009 - 01.2009

Work Experience

Good Shepherd Nursing Home
01.2009 - 01.2009

Work Experience

Blossom Gorden children Home
01.2009 - 01.2009

Work Experience

Ultimate Care Nursing Home
01.2009 - 01.2009

Diploma - Resident Care Attendant

Sprott Shaw College

Business -

Montego Bay Community College

High School Diploma - Business Administration level 3

Rusea's High School
Nicole Davy