NICOLE DAM
Spruce Grove,Canada
Summary
Detail-oriented with many years in retail and related positions. Exceptional computer, phone and and communication skills. Consistently go extra mile to promote customer satisfaction and meet sales goals. Personable background providing exemplary customer service. Practiced in use of POS systems and proficient in money handling. Deliver effective loss prevention and thorough product knowledge. Responsible and friendly and always able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Compassionate and reliable Healthcare Aide specializing in patient-centered care. Adept at handling ADLs, monitoring health vitals, and providing support for residents with diverse needs. Focused on fostering a safe, respectful environment and improving patient satisfaction rates.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
Work History
Healthcare Aid
Right at Home
Edmonton, Alberta
01.2026 - Current
- Assisted residents with daily living activities and personal care.
- Monitored health conditions and reported changes to nursing staff.
- Maintained a clean and safe environment for residents.
Healthcare Aid
Forever Home
Edmonton, Alberta
10.2024 - 01.2025
- Assisted residents with daily living activities and personal care.
- Monitored health conditions and reported changes to nursing staff.
- Maintained a clean and safe environment for residents.
Spa Director and Retail Associate
Planet Beach
Spruce Grove, AB
01.2015 - 01.2020
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Switchboard Operator
Fantasy land hotel
Edmonton, AB
03.2005 - 01.2008
- Provided administrative support to area employees, including routing mail, ordering supplies and filing documents.
- Developed and updated business phone directory to reflect current employees and other changes.
- Answered numerous calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Provided training and coaching to new PBX operators.
- Handled incoming calls with friendly and cheerful attitude.
- Completed connections between callers, departments and professionals.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Operated telephone switchboard of 6 employees and routed calls to the correct destination.
- Paged employees over the PA system to ensure prompt connection with callers.
- Took messages from callers and accurately relayed details to intended staff.
- Supported staff with office clerical tasks, including processing mail and faxes.
Dinner and Bar Server
Coyotes
Yellowknife, NT
08.2004 - 02.2005
- Managed intoxicated guests and followed alcohol awareness procedures.
- Performed general cashiering duties, such as authorizing payments and collecting on tabs.
- Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
- Provided bar services for numerous public and private events.
- Replenished bar glasses, garnishes and condiments.
- Backed up cashier staff to process customer orders and payments.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Checked identification for each person purchasing alcohol.
- Took food and drinks to bar and table customers.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
Education
Health Care Aide
NorQuest College
Stony Plain, AB 11.2010 - 05.2011
High School Diploma -
Jasper Place School
Edmonton, ABSkills
- Able to lift 60 lbs
- Proficient with planograms and schematics
- Cash register operation
- Prepared and packaged wholesale orders for distribution
- Customer assistance
- Payment processing
- Decision-making
- Supervision
- Basic math
- Flexible
- Working collaboratively
- People skills
- Planning
- Relationship building
- Team building
- First Aid/CPR
- Customer service
- Healthcare Aid Duties
Timeline
Healthcare Aid
Right at Home
01.2026 - Current
Healthcare Aid
Forever Home
10.2024 - 01.2025
Spa Director and Retail Associate
Planet Beach
01.2015 - 01.2020
Health Care Aide
NorQuest College
11.2010 - 05.2011
Switchboard Operator
Fantasy land hotel
03.2005 - 01.2008
Dinner and Bar Server
Coyotes
08.2004 - 02.2005
High School Diploma -
Jasper Place School