Nicole Crane

Clinician: Provided field-based, trauma-informed care to over 110 justice-involved adults with severe mental illness, co-occurring substance use, and chronic medical conditions. Delivered intensive, wraparound services within the ACT model to support recovery, reduce recidivism, and promote community reintegration through interdisciplinary and cross-system collaboration.

• Serving clients who are unhoused, on parole or probation, and frequently cycle through ERs, jails, and inpatient psychiatric settings.
• Deliver individual and group therapy using a trauma-informed, recovery-oriented approach, incorporating evidence-based practices (CBT, MI, psychoeducation) to support emotional regulation, insight, and functional outcomes.
• Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
• Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
• Redesigned and revitalized the program’s group therapy structure, integrating curriculum focused on criminogenic factors (e.g., criminal thinking patterns, impulse control, trauma histories) to better support justice-involved populations and reduce recidivism.
• Delivered high-quality client care by conducting comprehensive behavioral health assessments, biopsychosocial evaluations, developing treatment plans, and providing ongoing therapeutic support. and risk assessments to develop individualized treatment plans addressing psychiatric, substance use, housing, legal, and social support needs.
• Serve as a lead advocate in the mental health diversion process, participating in 50+ court hearings; provide clinical testimony, promote treatment-based alternatives to incarceration, and coordinate follow-up care in collaboration with legal and judicial teams.
• Maintain strong partnerships with Probation, Parole, Public Defenders, County Behavioral Health, inpatient units, housing providers, and wraparound social services to ensure continuity of care and successful community reintegration.
• Engage clients through the Assertive Community Treatment (ACT) model, providing high-frequency, field-based services (minimum 4 contacts/week) to support medication adherence, reduce crisis episodes, and build rapport with hard-to-engage individuals.
• Provide crisis de-escalation and stabilization in field and facility settings, including intervention during psychiatric episodes, suicidal ideation, or legal crises; often serve as a frontline responder.
• Support and educate clients on mental illness, recovery, and the legal system, helping to restore community connections and rebuild long-term support networks when appropriate.
• Document all clinical interventions, assessments, and care coordination in compliance with Medi-Cal and county standards, ensuring accuracy, timeliness, and regulatory alignment.
• Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
• Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
• Address clients’ basic needs and social determinants of health by assisting with SSI/SSDI applications, CalFresh enrollment, ID/birth certificate retrieval, and housing connections (Board & Care, ILFs, sober living, etc.)
• Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.

Mental Health Rehabilitation Specialist (MHRS): Delivering recovery-focused services to individuals with serious mental health conditions, supporting their journey toward independence, stability, and long-term wellness.

• Serves as a key member of a multidisciplinary clinical team.
• Conducts comprehensive behavioral health assessments to identify individualized needs.
• Develops person-centered treatment plans tailored to each client.
• Provides therapeutic counseling to support emotional and behavioral wellness.
• Facilitates group therapy sessions aimed at improving communication, socialization, and cognitive skills.
• Utilizes advanced therapeutic modalities to address specific client concerns.
• Collaborates with physicians and healthcare providers to ensure appropriate medication management.
• Monitors for medication side effects or complications and communicates concerns as needed.
• Coordinates essential services and resources to support smooth transitions from hospital to home or community-based settings.
• Maintains detailed documentation of assessments, interventions, and client progress.
• Contributes to effective treatment planning and tracking of client outcomes.
• Promotes empowerment, emotional wellness, and the reduction of barriers to sustainable recovery.

Direct Care Social Worker: Provided therapeutic services to a caseload of 117 justice-involved clients with Schizophrenia and Bipolar Disorder. Provided evidence-based treatment, crisis intervention, and advocacy in court and with probation. Conducted assessments, coordinated care, and supported housing placement and benefits applications. Facilitated access to community resources to promote stability and recovery.

• Assisting with application and processing for SSI, SSDI, CalFresh/EBT, ID, and birth certificate.
• Collaborating with the team to provide care coordination and case management needs.
• Assisting members in navigating community resources
• Crisis Intervention and de-escalation.
• Intervention and mental health support for clients in psychosis.

Social Worker Supportive Services: Serving Military Members and Veterans by provided comprehensive support services to junior active-duty service members, recently discharged veterans, and their families to foster financial self-sufficiency, emotional resilience, and long-term stability. Delivered wraparound care through case management, financial counseling, crisis intervention, and resource navigation to address issues such as housing instability, food insecurity, and emergency financial needs.

• Delivered crisis intervention and stabilization services for military personnel and families to improve overall functioning and reduce risk factors.
• Conducted biopsychosocial assessments to evaluate cognitive, physical, and emotional needs and determine appropriate interventions.
• Developed individualized case plans in collaboration with clients and their families to address both short-term crises and long-term goals.
• Partnered with multidisciplinary teams and community-based agencies to coordinate care and connect clients to essential services.
• Provided regular individual check-ins (daily/weekly) to monitor progress and ensure continuity of care.
• Supported clients in developing adaptive coping strategies and behavior modification techniques to improve mental health and resilience.
• Maintained accurate documentation and managed a caseload of 20 clients, ensuring timely reporting and compliance with program standards.
• Advocated for clients to access benefits, legal aid, education, housing, and other community resources aligned with their treatment and support needs.
• Facilitated referrals to shelters, legal resources, and educational/vocational training programs.
• Organized and led community outreach workshops to promote awareness of available services and reduce stigma around seeking support.

Military Law Enforcement Supervisor, Corrections Officer, and Trainer: Seasoned law enforcement professional with extensive experience leading teams, managing security operations, corrections supervision, and training personnel in high-stress military environments. Proven track record in crisis response, policy development, and interagency coordination to ensure the safety and well-being of service members, families, and civilians.

• Supervised and mentored a unit of 25–30 military police officers, fostering professional growth while ensuring mission readiness and installation security.
• Led crisis response operations involving mental health emergencies, suicide interventions, domestic violence incidents, and other high-risk situations.
• Developed and enforced emergency response protocols and policy frameworks to improve response time, coordination, and overall safety outcomes.
• Delivered life-saving aid as a certified First Responder, working closely with behavioral health teams during psychiatric crises to ensure safe resolution.
• Acted as a key liaison during critical incidents, providing trauma-informed support to victims and families while facilitating coordination with command and care teams.
• Oversaw comprehensive law enforcement operations, including case documentation, incident reporting, and frontline service to military and civilian populations.
• Managed weapons qualifications, safety training, and use-of-force compliance as a certified firearms and tactical readiness supervisor.
• Trained and onboarded new personnel in legal standards, patrol procedures, and crisis de-escalation techniques to promote professionalism and preparedness.
• Strengthened interagency collaboration by coordinating joint training and emergency drills with local civilian law enforcement partners.
• Conducted uniform and equipment inspections, promoting accountability, discipline, and adherence to military standards.
• Provided security and crowd control during high-visibility events, managing logistics and interfacing with event stakeholders.
• Directed correctional facility operations, ensuring humane detainee treatment and compliance with military justice and human rights standards.
• Led investigations into policy violations and security threats, delivering accurate reports and actionable intelligence to leadership.
• Reduced criminal activity through proactive patrols, intelligence-driven surveillance, and targeted enforcement strategies.
• Conducted risk assessments and streamlined security procedures, enhancing base-wide force protection and reducing vulnerabilities.
• Designed and implemented security infrastructure and protocols to safeguard personnel, classified materials, and critical assets.

Military Law Enforcement and Maritime Security Supervisor: Seasoned leader with expertise in overseeing law enforcement and maritime security operations. Skilled in team supervision, regulatory compliance, risk management, and multi-agency coordination. Committed to ensuring safety, operational readiness, and integrity across maritime environments.

• Supervised a team of 12 harbor security officers, ensuring adherence to law enforcement protocols and maritime safety standards.
• Provided crisis intervention and led emergency response efforts for maritime and harbor-related incidents.
• Enhanced emergency response efficiency by streamlining communication between dispatch, patrol units, and local agencies.
• Conducted daily shift briefings to relay critical information regarding high-risk areas, vessels of interest, and persons of concern.
• Led investigations into suspicious activities, regulatory violations, and security threats, ensuring thorough documentation and follow-up.
• Oversaw law enforcement operations in both land-based and waterborne environments, maintaining a strong presence and deterrence capability.
• Coordinated joint operations and security efforts with foreign military and allied maritime forces.
• Managed staff scheduling and resource allocation to ensure optimal coverage and operational readiness.

Military Law Enforcement and Maritime Security: Responsible for maintaining the safety, security, and order of military personnel, assets, and facilities. This role involves a combination of law enforcement duties, antiterrorism/force protection operations, and maritime security to ensure the protection of vital military infrastructure and strategic waterways.

• Completed extensive training in crisis intervention and trauma response to effectively manage high-stress and emergency situations.
• Received weapons and firearms training to ensure safe handling and proper use in high-risk environments.
• Participated in comprehensive emergency response training to coordinate efficient and effective responses to critical incidents.
• Trained in self-defense techniques to ensure personal safety and the protection of others.
• Engaged in community relations training to foster trust and cooperation between security personnel and the public.
• Conducted routine and strategic patrols of the facility to proactively detect and deter potential security threats.
• Prepared detailed incident reports documenting occurrences with accuracy and clarity for internal and external review.
• Monitored alarm systems and CCTV feeds to enable rapid detection of and response to suspicious activity or security breaches.
• Responded promptly to alarms, coordinating with relevant personnel to take swift and appropriate action.
• Collaborated with fellow security personnel and departmental teams to maintain a secure and safe environment for staff and visitors.
• Performed risk assessments and introduced enhanced security protocols to reduce vulnerabilities and improve overall safety.
• Designed and implemented strategies for the prevention and management of potential security incidents.
• Supported investigations by gathering evidence, interviewing witnesses, and preparing comprehensive reports for internal or law enforcement use.
• Decreased incidents of theft and vandalism through vigilant monitoring and collaboration with local authorities.
• Built strong relationships with local law enforcement agencies to facilitate joint efforts in crisis situations and incident responses.
• Oversaw security operations during high-profile events, maintaining a secure and orderly environment for all attendees.
• Responded quickly and efficiently to real-time security threats, resolving issues to minimize disruption and harm.
• Maintained and regularly inspected CCTV and access control systems to safeguard personnel, property, and sensitive areas.

Sexual Assault Victim Advocate: Experience providing trauma-informed support, crisis intervention, and advocacy for survivors. Skilled in safety planning, navigating legal and medical systems, and collaborating with multidisciplinary teams to promote survivor-centered care and systemic change.

• Served as a first responder to sexual assault victims, delivering immediate crisis intervention and trauma-informed emotional support.
• Provided crisis response services during critical incidents, ensuring victims received immediate support, validation, and connection to resources.
• Acted as a compassionate liaison between victims, family members, law enforcement, healthcare providers, and social services to ensure coordinated, client-centered care.
• Conducted assessments, facilitated goal-setting, and developed individualized service plans to support clients’ recovery and personal development.
• Guided clients in building insight, establishing achievable goals, and creating strategic plans to foster empowerment and self-efficacy.
• Facilitated referrals and access to external resources, including counseling, legal advocacy, and housing support.
• Maintained strict confidentiality and upheld ethical standards while advocating for client rights and autonomy.
• Delivered educational outreach on sexual assault prevention, enhancing community awareness and encouraging bystander intervention.
• Built strong rapport with clients using empathetic, non-judgmental communication and consistent follow-through.
• Pursued ongoing professional development through trainings, conferences, and workshops in trauma-informed care and victim advocacy.
• Fostered interdisciplinary collaboration by serving as a communication bridge between clients and service providers.

Navy Law Enforcement Academy: Is the United States Navy's primary training program for enlisted personnel entering the law enforcement and force protection community. This school provides intensive instruction in military law enforcement procedures, anti-terrorism/force protection, physical security, and emergency response.

• Military and civilian law.
• Investigative techniques and evidence handling.
• Use of force and rules of engagement.
• Firearms proficiency and tactical training.
• Patrol procedures and vehicle inspections.
• Crisis intervention and conflict de-escalation.
• Security operations for military installations, assets, and personnel.

Navy Boot Camp Recruit Training: Is an intensive 10-week program designed to transform civilians into Sailors. Held exclusively at Naval Station Great Lakes in Illinois, it is the Navy's only basic training facility. The program emphasizes discipline, physical fitness, teamwork, and the fundamental skills required for military service.

• Recruits undergo rigorous physical training, learn Navy customs and courtesies, practice seamanship, firefighting, and water survival, and receive instruction in marksmanship and basic first aid.