Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Cote

Sault Ste. Marie,Ontario

Summary

Thorough and steadfast Administrator with top-notch administrative skills and solid background in accounts receivable/payable and reconciliations. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and microsoft office software.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Store Manager

Bentley
11.2023 - Current
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed inventory levels, reducing stock discrepancies through effective monitoring practices.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.
  • Implemented sales strategies to enhance product visibility and drive revenue growth.
  • Developed employee schedules to balance labor costs while maintaining service standards.
  • Oversaw compliance with safety regulations, promoting a secure shopping experience for customers and staff.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed approximately 30 incoming calls and emails per day from corporate and customers

Administrator/ Registrar

Gates College Of Business, Culinary & Healthcare
09.2016 - 11.2023
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives
  • Successfully juggled multiple projects simultaneously to aid executive leaders
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
  • Entered and maintained departmental records into company database using Microsoft Office

Accounting Clerk and CSR

Northern Credit Union Ltd
03.1999 - 03.2016
  • Maintained friendly and professional customer interactions
  • Executed customer transactions, including deposits, withdrawals, money orders and cheques
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Processed exchange and foreign currency
  • Organized and removed online banking files no longer in use
  • Executed wire transfers, stop payments and account transfers
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
  • Reported financial data and updated financial records in ledgers and journals
  • Provided key clerical and administrative support to senior accounting staff
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month

Education

Office Administration Certificate -

Ontario Business College
Sault Ste. Marie, ON
06.1998

High School Diploma -

Korah Collegiate And Vocational School
Sault Ste. Marie, ON
06.1989

Skills

  • Exceptional time management skills
  • Strong interpersonal skills
  • Motivated team player
  • MS Office
  • Invoicing
  • Interpersonal and Written Communication
  • Database administration
  • Appointment Scheduling
  • Excellent work ethic
  • Information Processing
  • Filing
  • Account Reconciliation

Certification

Office Assistant Certification

W.H.M.I.S Certification


Timeline

Store Manager

Bentley
11.2023 - Current

Administrator/ Registrar

Gates College Of Business, Culinary & Healthcare
09.2016 - 11.2023

Accounting Clerk and CSR

Northern Credit Union Ltd
03.1999 - 03.2016

Office Administration Certificate -

Ontario Business College

High School Diploma -

Korah Collegiate And Vocational School

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Nicole Cote