Nicole Cote
Sault Ste. Marie,Ontario
Summary
Thorough and steadfast Administrator with top-notch administrative skills and solid background in accounts receivable/payable and reconciliations. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and microsoft office software.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Bentley
11.2023 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through effective monitoring practices.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented sales strategies to enhance product visibility and drive revenue growth.
- Developed employee schedules to balance labor costs while maintaining service standards.
- Oversaw compliance with safety regulations, promoting a secure shopping experience for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed approximately 30 incoming calls and emails per day from corporate and customers
Administrator/ Registrar
Gates College Of Business, Culinary & Healthcare
09.2016 - 11.2023
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
- Managed multiple projects simultaneously using organizational and analytical skills
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Successfully juggled multiple projects simultaneously to aid executive leaders
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
- Entered and maintained departmental records into company database using Microsoft Office
Accounting Clerk and CSR
Northern Credit Union Ltd
03.1999 - 03.2016
- Maintained friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and cheques
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed exchange and foreign currency
- Organized and removed online banking files no longer in use
- Executed wire transfers, stop payments and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Reported financial data and updated financial records in ledgers and journals
- Provided key clerical and administrative support to senior accounting staff
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
Education
Office Administration Certificate -
Ontario Business College
Sault Ste. Marie, ON06.1998
High School Diploma -
Korah Collegiate And Vocational School
Sault Ste. Marie, ON06.1989
Skills
- Exceptional time management skills
- Strong interpersonal skills
- Motivated team player
- MS Office
- Invoicing
- Interpersonal and Written Communication
- Database administration
- Appointment Scheduling
- Excellent work ethic
- Information Processing
- Filing
- Account Reconciliation
Certification
Office Assistant Certification
W.H.M.I.S Certification
Timeline
Store Manager
Bentley
11.2023 - Current
Administrator/ Registrar
Gates College Of Business, Culinary & Healthcare
09.2016 - 11.2023
Accounting Clerk and CSR
Northern Credit Union Ltd
03.1999 - 03.2016
Office Administration Certificate -
Ontario Business College
High School Diploma -
Korah Collegiate And Vocational School