Nicole Cook
Ottawa,ON
Summary
Security Supervisor with Securitas Security, skilled in emergency response and team leadership. Adept at training security personnel and managing access control systems, ensuring a secure environment while fostering strong employee relations. Committed to maintaining high standards of security and service.
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with Number years of progressive experience. Licensed.
Motivated and skillful working efficiently under pressure. Exceptional team leader with outstanding work ethic.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Security Supervisor
Securitas Security
02.2009 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Security management
- Safety and security procedures
- Security team management
- Staffing and scheduling
- Emergency response
- Skilled in conflict resolution
- Security screening
- Access control
- Surveillance
- Incident investigation
- Security planning
- Employee relations
- Security training
- X-ray Hi-scan training
- Security officer training
Timeline
Security Supervisor
Securitas Security
02.2009 - Current
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