Nicole Conley
North Tetagoush
Summary
Employee Relations Specialist with 15 years of experience who goes above and beyond basic human resources tasks and can take on multiple projects at once with excellent work ethic and strength in boosting company morale. Who is quality-focused and committed to approaching tasks with tenacity and attention to detail while continually maintaining a positive attitude and office atmosphere within a team setting.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Workforce Management Coordinator
Shannex Inc.
06.2019 - Current
- Devised hiring and recruitment policies for 240-employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Liaised between multiple business divisions to improve communications.
- Optimized schedules, forecasts and other tools to present to management.
- Managed 240 employees to reduce workflow stoppage and achieve on-time project completion.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated ongoing technical training and personal development classes for staff members.
Employee Relations Specialist
Glen Haven Manor
01.2023 - Current
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Developed and delivered training sessions on topics such as diversity, harassment prevention, and workplace ethics, promoting a culture of inclusion and respect.
- Streamlined HR processes for improved efficiency, including updating policies and procedures manuals.
- Developed and maintained strong relationships with key stakeholders, including union representatives, to foster a collaborative approach to resolving employee issues.
- Advised HR department on updates to labor laws and regulations affecting company policies or procedures as needed, ensuring continued compliance in all aspects of operations.
Education
Certificate - Labour Relations
Algonquin College
Ottawa, None09-2025
BMA - Medical Administration
CDI College
Brampton, Ontario2004
BBA - Business Administration
Humber College
Toronto, Ontario2002
Skills
- Labour Relations Specialist
- Employee training and development
- Strategic thinking
- Advanced clerical knowledge
- Demand forecasting
- Excellent communication skills
- Performance analysis
- Customer service-oriented
- Workforce planning
- Flexible
- Accurate and detailed
- Works well under pressure
- Organization and Time Management
- Proficient in multiple levels of technology
Certification
- Eagles Flight Management Training
- CMT - Certified Medication Technician
- CNA - Certified Nurse Assistant
Timeline
Employee Relations Specialist
Glen Haven Manor
01.2023 - Current
Workforce Management Coordinator
Shannex Inc.
06.2019 - Current
BBA - Business Administration
Humber College
Certificate - Labour Relations
Algonquin College
BMA - Medical Administration
CDI College
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