Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Collins

St. John's,NL

Summary

Diligent expert in administration and customer satisfaction known for being a capable and patient leader. Exceptional multitasking and organizational skills. Pursuing a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Bar & Events Operations Manager

Landwash Brewery
03.2022 - Current

Conceptualizing, planning, and executing all on-site events.

Building lasting and important relationships with vendors, clientele, and other industry professionals.

Planning, directing, and overseeing all bar operations including managing staff, ensuring product and service standards are met, and implementing and maintaining procedures for maximum operating efficiency.

Client Service Representative

Unleashed In The City
01.2018 - 03.2021
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing contacts.
  • Mentored departmental team, boosting efficiency, success, and morale among employees.
  • Maintained client files with sales contracts, records of client interactions, client notes, and all other relevant information.

Bar Manager

Halo Brewery
05.2016 - 01.2019
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with customers to understand needs and provide exceptional service and beverages.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Special Events Coordinator

Black Oak Brewing
02.2014 - 05.2016
  • Provided product and built relationships with guests during festivals and events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
  • Resolved issues with service providers and inventory vendors to produce smooth events.

Education

Bachelor of Arts - Psychology

Memorial University of Newfoundland
St. John's, NL

Skills

  • Vendor Management
  • Company Branding
  • Operations Oversight
  • Database Maintenance
  • Establishing Contacts
  • Customer Support

Timeline

Bar & Events Operations Manager

Landwash Brewery
03.2022 - Current

Client Service Representative

Unleashed In The City
01.2018 - 03.2021

Bar Manager

Halo Brewery
05.2016 - 01.2019

Special Events Coordinator

Black Oak Brewing
02.2014 - 05.2016

Bachelor of Arts - Psychology

Memorial University of Newfoundland
Nicole Collins