NICOLE CLAYTON
Pickering,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly committed to reaching company goals. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Secretary
Scotiabank (Scotia Wealth Management)
09.2024 - Current
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Coordinated meeting logistics such as room reservations and catering services.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Administrative Assistant/ Part-time
Millionaire Minds Enterprises Inc
01.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered transactions into computer and issued customer receipts.
- Delivered exceptional service to customers in person or over telephone.
Educator: High School
English Montreal School Board
01.2018 - Current
- Provided comprehensive supervision and support to high school students within classroom settings
- Assisted in curriculum planning and implementation alongside teachers
- tailored assistance to students requiring additional support in their coursework
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Assessed student progress regularly through formal and informal assessments.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
- Executed strategies to enhance work/study habits, including Individualized Education Plans (IEP)
- Conducted both one-on-one and group tutoring sessions
- Collaborated closely with teachers to compile and assess student progress reports
- Actively engaged in parent-teacher nights, fostering collaboration to optimize learning outcomes.
Flight Attendant
Air Canada (Sky Regional)
05.2019 - 03.2020
- Ensured passengers' safety through meticulous pre-flight safety checks and live demonstrations
- Facilitated boarding processes and accommodated special needs requests for passengers
- Managed in-flight services encompassing meals, snacks, and beverage provisions
- Responsively addressed passenger needs and inquiries, ensuring a positive and comfortable travel experience.
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Educator: Group Homes
Batshaw Youth and Family Centers
01.2012 - 01.2018
- Ensured the safety, security, and basic needs of youth in group home settings
- Provided emotional support to residents dealing with various issues.
- Assisted in developing and implementing individual service plans for residents.
- Provided direct care to residents, including personal hygiene and daily living skills.
- Maintained accurate records of resident activities, behavior, and progress.
- Conducted crisis intervention when needed.
- Facilitated group meetings with residents to discuss goals and challenges.
- Developed relationships with family members and outside agencies involved in the care of the residents.
- Taught independent living skills such as budgeting, cooking, job seeking.
- Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
- Organized recreational activities both inside and outside the home environment.
- Collaborated with other staff members to ensure quality of care was provided to all residents.
- Coordinated transportation for appointments or outings for residents.
- Participated in weekly case reviews and team meetings.
Education
License Certificate - Life Insurance LLQP
Remic
Ontario08-2024
Social Services Program -
Dawson College
01.2012
Chambly Academy High School
06-2005
Skills
- Office Administration
- Resourceful
- Computer Literacy
- Time Management
- Customer Relationship Management
- Financial Transactions
- Money Handling
- Stress Tolerance
- Customer Service
- Resourcefulness
- Can work independently
- Strong Work Ethic
- Adaptability and flexibility
- Teamwork and collaboration
- Excellent time management skills
- Positive and professional
- Patience and Empathy
- Customer Satisfaction
- Fast Learner
- Excellent verbal and written communication
Languages
- English
- French
References
References available upon request
Timeline
Secretary
Scotiabank (Scotia Wealth Management)
09.2024 - Current
Administrative Assistant/ Part-time
Millionaire Minds Enterprises Inc
01.2022 - Current
Flight Attendant
Air Canada (Sky Regional)
05.2019 - 03.2020
Educator: High School
English Montreal School Board
01.2018 - Current
Educator: Group Homes
Batshaw Youth and Family Centers
01.2012 - 01.2018
License Certificate - Life Insurance LLQP
Remic
Social Services Program -
Dawson College
Chambly Academy High School
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