Nicole Cisneros Parada
Antioch
Summary
Adaptable professional with a commitment to excellence and a proactive attitude. Strong multitasking capabilities in both independent and collaborative settings, driving operational success and enhancing customer satisfaction. Dedicated to fostering positive relationships and maintaining high-quality standards. Looking for entry-level opportunities to contribute to team goals and further develop skills.
Overview
15
15
years of professional experience
Work History
Manager
Your Master Maid House cleaning
Bay Area
01.2017 - Current
- Streamlined staffing and service delivery through effective management of employee schedules.
- Coordinated service scheduling to enhance operational effectiveness.
- Ensured rigorous standards for high-quality housekeeping services.
- Trained and mentored staff to foster a collaborative work environment.
- Delivered exceptional customer service to elevate client satisfaction.
- Addressed client issues promptly to ensure satisfaction and meet service expectations.
Retail Sales Consultant
AT&T Mobility
San Ramon
01.2015 - 01.2017
- Provided in-depth product knowledge and service information, enhancing customer engagement and driving sales growth.
- Trained new employees in effective sales techniques and customer service excellence.
- Resolved customer complaints swiftly to foster satisfaction and loyalty.
- Collaborated with team members to meet and exceed store sales targets and objectives.
- Executed opening and closing procedures as key holder, ensuring smooth store operations.
Personal Stylist
Nordstrom's
Pleasanton
01.2011 - 12.2014
- Recommended and sourced merchandise tailored to customer preferences and requirements
- Increased sales through effective cross-selling and enhancing units per transaction
- Cultivated customer relationships and followed up on purchases to ensure satisfaction
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Education
Associates degree - Natural Science
Diablo Valley College
Pleasant Hill, CA01-2021
Diploma -
College Park High School
Pleasant Hill, CA01-2011
Skills
- Project management
- Client relationship management
- Network development
- Leadership abilities
- Collaborative teamwork
- Critical analysis
- Solution-oriented thinking
- Composure under pressure
- Self-management
- Effective communication
- Interpersonal skills
References
- Mariolka Bernal, 925-705-3685
- Julia Siewert, 925-989-6491
Volunteer Experience
Rota care Bay Area Inc. Free Medical Clinics, Concord, CA, US, 01/01/16-12/31/18.
- Administered registration for outpatient visits at free medical clinics.
- Performed clerical duties, including paperwork processing and computer operation.
- Served as Spanish translator and scribe during patient examinations.
- Engaged diverse volunteers to improve program effectiveness and support.
- Communicated with healthcare professionals to promote organizational services.
- Assisted staff in daily operations to ensure smooth workflow.
Timeline
Manager
Your Master Maid House cleaning
01.2017 - Current
Retail Sales Consultant
AT&T Mobility
01.2015 - 01.2017
Personal Stylist
Nordstrom's
01.2011 - 12.2014
Associates degree - Natural Science
Diablo Valley College
Diploma -
College Park High School