Nicole Chita
Hamilton,ON
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Cashier
McDonald's Restaurant
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
Receptionist
WebTronics
02.2017 - 07.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed over 50 calls per day.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
Education
Diploma - Social Service Worker
Mohawk College
Hamilton, ON03.2025
Skills
- Microsoft (Word, Excel, PowerPoint)
- Verbal and written communication skills
- Time management
- Professional phone etiquette
- Active listening
- Efficiency
- Conflict resolution
- Multi-Tasking
- Familiar with multi-line phone systems
Timeline
Cashier
McDonald's Restaurant
05.2023 - Current
Receptionist
WebTronics
02.2017 - 07.2018
Diploma - Social Service Worker
Mohawk College
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