Summary
Overview
Work History
Education
Skills
Language
References
Timeline
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Nicole Cheung

Markham,ON

Summary

Detail-oriented professional with over 10 years of experience in administrative roles, client service, and operations within banking and hospitality sectors. Expertise in sales support, customer relations, and team coordination. Proficient in technology and fluent in multiple languages, enhancing communication and efficiency.

Overview

28
28
years of professional experience

Work History

Client Advisor

Royal Bank of Canada
Toronto, Canada
08.2021 - Current
  • Proactively engage with clients to deliver outstanding service, process transactions, and identify sales opportunities
  • Educate clients on digital banking tools and promote RBC products and services
  • Collaborate with partners to fulfill client needs and drive business results
  • Resolve client issues, manage compliance, and build strong, lasting relationships
  • Support team goals and contribute to a positive branch environment
  • Recipient, RBC Performance Conference Award 2024—recognized among top RBC employees for exceptional performance and client impact

Executive Assistant & Business Centre Supervisor

Langham Place Hotel (Cordis)
Hong Kong, Hong Kong
04.2006 - 05.2021
  • Provided comprehensive administrative support to financial controller and executive team, including scheduling, calendar management, and travel coordination
  • Coordinated internal meetings, prepared reports (KPI, P&L, budgets), and managed contract renewals and insurance claims
  • Organized company events, annual competitions, and departmental celebrations
  • Led business centre operations, resolved guest issues, and ensured smooth service for business travelers
  • Supported major projects such as hotel rebranding and IPO launch

Business Centre Officer

InterContinental Grand Stanford
Hong Kong, Hong Kong
09.2003 - 04.2006
  • Delivered personalized administrative services to hotel guests, including VIP welcome packages and guest correspondence
  • Assisted guests with business centre facilities, handled inquiries and complaints, and supported event logistics

Operations Manager

Kingston Entertainment Co.
Hong Kong, Hong Kong
10.1998 - 09.2003
  • Managed daily operations for restaurant, private club, and retail store
  • Handled customer reservations, inquiries, and event proposals
  • Oversaw inventory, menu pricing, and coordinated promotional activities

Legal Assistant

Pang, Tang, Wan & Choi Solicitors
Hong Kong, Hong Kong
03.1997 - 04.1998
  • Supported solicitors with conveyancing, contract preparation, and legal documentation
  • Conducted pre-trial research, accompanied clients to court, and maintained organized filing systems

Education

Legal Assistant Certification Program -

Seneca College
Toronto

York Mills Collegiate
Toronto

Canadian Overseas International School
Hong Kong

Skills

  • Client service and sales support
  • Customer relationship management
  • Digital banking tools
  • Transaction processing
  • Customer engagement
  • Team collaboration
  • Administrative scheduling
  • Microsoft Office proficiency
  • Inventory management
  • Client relationship management
  • Communication skills
  • Problem solving
  • Client interaction

Language

Fluent English and Mandarin, native Cantonese

References

References available upon request.

Timeline

Client Advisor

Royal Bank of Canada
08.2021 - Current

Executive Assistant & Business Centre Supervisor

Langham Place Hotel (Cordis)
04.2006 - 05.2021

Business Centre Officer

InterContinental Grand Stanford
09.2003 - 04.2006

Operations Manager

Kingston Entertainment Co.
10.1998 - 09.2003

Legal Assistant

Pang, Tang, Wan & Choi Solicitors
03.1997 - 04.1998

Legal Assistant Certification Program -

Seneca College

York Mills Collegiate

Canadian Overseas International School

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