Nicole Chavez
Glendora
Summary
Accomplished Director of Operations at Mellow Martian Smoke Shop, adept in strategic planning and operations management, significantly enhancing operational efficiency. Demonstrated expertise in team leadership and performance analysis, fostering a culture of teamwork and collaboration. Proven track record in implementing strategies that drive organizational growth, with a keen focus on achieving excellence in customer service.
Overview
10
10
years of professional experience
Work History
Director of Operations
Mellow Martian Smoke Shop
08.2017 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Educated new employees on company procedures.
- Assembled items for production.
Dog Groomer
Pet Spaw
06.2019 - 02.2020
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Front End Supervisor
Savers Thrift Store
06.2017 - 06.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Caregiver
Atria Senior Living
08.2016 - 05.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
The Home Depot Inc
11.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Loss Prevention Specialist
Ross Dress for Less
10.2014 - 10.2015
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Education
High School Diploma -
Covina High School
Covina, CASkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Performance analysis
- Schedule oversight
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Customer service
Timeline
Dog Groomer
Pet Spaw
06.2019 - 02.2020
Director of Operations
Mellow Martian Smoke Shop
08.2017 - Current
Front End Supervisor
Savers Thrift Store
06.2017 - 06.2019
Caregiver
Atria Senior Living
08.2016 - 05.2017
Cashier
The Home Depot Inc
11.2015 - 06.2016
Loss Prevention Specialist
Ross Dress for Less
10.2014 - 10.2015
High School Diploma -
Covina High School
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