Nicole Charles
Roseville
Summary
A passionate Certified Medical Assistant and Licensed Lab technician that maintains integrity and discretion at all times in addition to adhering to HIPAA. A self- starter that when assigned to tasks exhibit a high level of initiative and dedication. A team oriented and adaptable player that demonstrates outstanding medical care to patients. Flexible in day to day functions and has the ability to triage and manage multiple tasks. With a 19-year background supporting medical practices through multiple departments within Kaiser. With experience working in the emergency room, women's health, managed the breast screening clinic, radiology, and started the Care Plus department as a patient coordinator. Excels at identifying patient needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Patient Coordinator
Kaiser Permanente
02.2024 - Current
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- In home visits, in office, and on the phone intakes
- Gather information and prepare for interdisciplinary team meetings
Certified Medical Assistant/Emergency Medical Technician
Kaiser Permanente
06.2005 - Current
- Prepares examination and treatment room's for use by physicians and staff by cleaning, stocking supplies, equipment and instruments
- Prepares treatment rooms for procedures using knowledge of sterile technique
- Performed preliminary physical tests to accurately record results in patient history summary
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Customer Service Representative
Verizon Wireless
02.2000 - 04.2003
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Consulted with customers to determine best methods to resolve service and billing issues
- Reviewed customer account information to determine current issues and potential solutions.
Courtesy Clerk/Grocery Checker
Bel Air Supermarket
05.1997 - 04.2003
- Packaged or bagged purchases and assisted customers with in-vehicle loading
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
- Operated cash register, collected payments and provided accurate change.
Education
Certified Medical Assistant/EKG -
Western Career College
Sacramento, CAHigh school diploma -
Independence High School
Roseville, CACPT License in Phlebotomy -
National Phlebotomy Training Specialist
Sacramento, CASkills
- Specimens collection and processing
- Vital signs monitoring
- Patient scheduling
- Documentation procedures expert
- Charting expertise
- Wound care and irrigation
- First Aid/CPR
- Venipuncture
- Splinting
- Assists with Minimally Invasive Breast biopsies
- Organizational Skills
- HIPAA Compliance
- Patient Assessment
- Patient Care Coordination
Timeline
Patient Coordinator
Kaiser Permanente
02.2024 - Current
Certified Medical Assistant/Emergency Medical Technician
Kaiser Permanente
06.2005 - Current
Customer Service Representative
Verizon Wireless
02.2000 - 04.2003
Courtesy Clerk/Grocery Checker
Bel Air Supermarket
05.1997 - 04.2003
Certified Medical Assistant/EKG -
Western Career College
High school diploma -
Independence High School
CPT License in Phlebotomy -
National Phlebotomy Training Specialist
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