Nicole Calderon
Fort McMurray,AB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/ Front Desk
CARSTAR Summit GM
02.2024 - Current
- Addressed client inquiries and updated database information.
- Responded to high volume of phone and email requests to provide vehicle status
- Ensured that client files within our management system are kept up to date and complete with all relevant documentation as well as any correspondence with a client.
- Maintained seamless operations through meticulous paperwork handling.
- Gave customers peace of mind by explaining warranty choices available at CARSTAR.
Restaurant Manager
Dedicate Healthy Kitchen
10.2019 - 06.2024
- Hires and trains 20+ staff members on customer service skills, menu knowledge, and COVID-19 safety standards
- Have consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and maintaining a loyal customer base
- Maintains a high employee retention rate through diplomatic leadership techniques, organizing flexible schedules for at least 25 employees at any given week, and motivational coaching
- Collaborated with owner to plan and implement designs for the interior of a new restaurant location in Calgary
- Maintains customer loyalty and retention by coaching and working with staff to go above and beyond to meet customer needs and establishing connections with them
- Assisted kitchen staff by filling in as a line cook during high-volume hours, increasing production speed by 25% and ensuring customers get their food on time for pickup.
Supervisor/Food Service Worker/Bartender
Montanas BBQ and Bar
12.2022 - 02.2024
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Answered phone calls and responded to questions and concerns.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
Restaurant Manager
Boston Pizza
04.2022 - 11.2022
- Resolved problems or concerns to satisfaction of involved parties.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Front End Staff and Sandwich Maker
Tim Hortons
01.2019 - 08.2019
- Contributed to exceeding sales targets for seasonal items through promotional and upselling techniques
- Maintained a comfortable workflow for sandwich and beverage production even under peak hours with 95+ orders an hour
- Accurately issued refunds, receipts, credit, and change due to customers.
Education
High School Diploma -
Holy Trinity Catholic High School
01.2019
Skills
- Leadership
- Interpersonal skills
- Operating computer programs (Volante)
- Managing staff and restaurant budgets
- Multiple Computer Programs
- Updating Insurance Companies
- Cashier skills; balancing tills
- Inventory control
- Training and supervising staff
- Interior design
- Adaptable
- Organization and prioritization
Timeline
Customer Service Representative/ Front Desk
CARSTAR Summit GM
02.2024 - Current
Supervisor/Food Service Worker/Bartender
Montanas BBQ and Bar
12.2022 - 02.2024
Restaurant Manager
Boston Pizza
04.2022 - 11.2022
Restaurant Manager
Dedicate Healthy Kitchen
10.2019 - 06.2024
Front End Staff and Sandwich Maker
Tim Hortons
01.2019 - 08.2019
High School Diploma -
Holy Trinity Catholic High School
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