Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Nicole Calayca

Nicole Calayca

North York,Ontario

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience

Work History

Sales Associate

Champs Sports
Eatons Centre, ON
08.2022 - 07.2023
  • Improved sales abilities and product knowledge
  • Communicated with customers through emails, telephone and in person to book and confirmed appointments.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Support/Receptionist

Throne Barbershop
Toronto, ON
01.2019 - 01.2020
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Volunteer Work

Hazelton Place Retirement Residence
Toronto, ON
06.2019 - 11.2019
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries
  • Organized and managed events and projects as part of community services.
  • Completed day-to-day duties accurately and efficiently.

Education

Esthetician & Spa Management Program -

Humber College, North Campus
04-2024

High School Diploma -

Marshall McLuhan Catholic Secondary School
Toronto, ON
06-2021

Skills

  • Customer satisfaction
  • Sales Development
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • File Management

Hobbies and Interests

  • Problem-solving
  • Volunteer Work, Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Organized and managed events and projects as part of community services

References

References Available Upon Request

Timeline

Sales Associate

Champs Sports
08.2022 - 07.2023

Volunteer Work

Hazelton Place Retirement Residence
06.2019 - 11.2019

Customer Support/Receptionist

Throne Barbershop
01.2019 - 01.2020

Esthetician & Spa Management Program -

Humber College, North Campus

High School Diploma -

Marshall McLuhan Catholic Secondary School

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Nicole Calayca