Nicole Burke
Mt. Pearl
Summary
Resourceful administrative professional delivering high-level support in dynamic healthcare settings. Excels in coordinating logistics for multidisciplinary teams while applying critical thinking to ensure continuity of care and operational efficiency.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Eastern Health
01.2021 - Current
- This vital role functions with a high level of autonomy and independence providing advanced, complex clerical support and skilled typing to support the operations of multidisciplinary teams delivering healthcare services across Newfoundland and Labrador.
- Provided administrative support to clinical teams, maintained files, coordinated meetings and room bookings, and prepared correspondence to facilitate efficient healthcare operations.
- Manages referrals and waitlists ensuring timely access to care.
- Coordinates and schedules four multidisciplinary traveling clinics per year, considering client geography and cultural needs.
- Organized and maintained virtual health follow-up appointments across all regions, ensuring continuity of care and effective administrative support during travel to remote communities.
- Provides logistical and administrative support to the multidisciplinary teams while traveling, including rapid rescheduling in response to frequent weather-related travel disruptions in coastal Labrador.
- Exercises critical thinking and adaptability in a dynamic and often unpredictable work environment.
- Payroll functions; supervise, plan, assign and review the work of other clerical/support staff throughout the program.
- Contributed to special projects aimed at enhancing team efficiency and optimizing operational workflows.
Technical Support - Customer Service Associate
Convergys Customer Management
01.2000 - 01.2005
- Handled inbound calls from clients, addressing needs promptly and courteously while providing accurate solutions to ensure clients felt supported.
- Applied active listening to confirm information and effectively diffused conflicts with dissatisfied clients.
- Troubleshot issues while utilizing diverse computer software and operating systems to assist clients effectively.
Education
Executive Office Management -
College of The North Atlantic
St. John's, NL05-2027
Office Administration Certificate -
College of The North Atlantic
St. John's, NL01-2006
Some College (No Degree) - Sterile Supply Technician - Health Sciences
Vancouver Community College
Vancouver, BCSkills
- Executive support
- Project coordination
- Calendar management
- Document management
- Data management
- Operations support
- Operational efficiency
- Technology integration
- Microsoft Office Suite
- Videoconference preparation
- Workflow optimization
- Team collaboration
Professional Development
- 20 years of administrative experience in a multi location environment.
- Travel Management
- Calendar management
- Experience in coordinating with sensitive, high stakes external teams
- Attention to detail, manage ambiguity, and foster a team culture.
- Strong written and verbal communication skills .
- Great at taking initiative and solving problems.
- Experience with Google Suite
Timeline
Administrative Assistant
Eastern Health
01.2021 - Current
Technical Support - Customer Service Associate
Convergys Customer Management
01.2000 - 01.2005
Executive Office Management -
College of The North Atlantic
Office Administration Certificate -
College of The North Atlantic
Some College (No Degree) - Sterile Supply Technician - Health Sciences
Vancouver Community College