Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nicole Buckley

Vancouver,BC

Summary

Dedicated administrative professional well-versed in communication and patient focused relationships. Knowledgeable in industry software, record keeping, scheduling, and working with individuals across varying demographics, focused on trauma informed care and crisis intervention. Hardworking, educated and willing to go extra mile to complete tasks.

Overview

6
6
years of professional experience

Work History

Clinic Manager

Highroads Medical
11.2022 - 10.2023
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 20 employees.
  • Built relationships with physicians to create steady referral pipeline.
  • Prepared and retained records, files and reports according to various government and practice standards.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.


Medical Office Assistant

Island Sexual Health Society
02.2021 - 10.2022
  • Coordinated patient scheduling, check-in, check-out using MedAcess EMR.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations easing patients concerns. Chaperoning IUD insertions, Paps, and Pelvic Exams.
  • Restocked each medical room with adequate supply of medications, tools and supplies in preparation for patients.
  • Answered phone calls and messages for 12 physicians, nurse practitioners and registered nurses. Helping patients navigate the health care system and handling patient inquiries.
  • Taught patients about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment through trauma informed care.
  • Obtained pre- and post-treatment vital signs and weight.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.

Medical Office Assistant

Western Cardiology Associates
07.2020 - 02.2021
  • Located, checked in and pulled medical records for patient appointments and used Powerchart to fill incomplete charts.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations. Performed ECG's and took blood pressure for Doctors to review.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled surgeries dates and pre-op, booked operating rooms.
  • Accommodated patients by scheduling appointments, and establishing relationships with hospital staff to ensure optimal patient care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled, rescheduled and handled cancelled appointments for patients using iClinic.

Clinic Manager

Massage Addict
04.2018 - 02.2020
  • Overseeing day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing the annual budget and supervising 12 employees.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Oversaw and managed 10 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Built relationships with physicians to create steady referral pipeline.
  • Knowledge of third party billing, ICBC, WSBC, and booking programs including Jane, and Booker.

Education

GED -

Fleetwood Park Secondary
Surrey BC

Skills

  • Red Cross First-Aid Level C
  • Relationship/team building
  • Trauma informed care
  • Warm personality
  • Task Prioritization
  • Specimen Collection
  • Social Perceptiveness
  • Understanding Patient Needs

Affiliations

  • Beauty Night Society
  • Vancouver Women's Shelter Drives
  • Greyhaven Bird Sanctuary

Timeline

Clinic Manager

Highroads Medical
11.2022 - 10.2023

Medical Office Assistant

Island Sexual Health Society
02.2021 - 10.2022

Medical Office Assistant

Western Cardiology Associates
07.2020 - 02.2021

Clinic Manager

Massage Addict
04.2018 - 02.2020

GED -

Fleetwood Park Secondary

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Nicole Buckley