Nicole Brown
London,ON
Summary
Compassionate Personal Support Worker committed to delivering quality, person -centered care. Skilled in supporting residents with activities of daily living, mobility, safety, and personal care while promoting dignity and independence. Possess strong communication skills, empathy and the ability to build trusting relationships with residents and families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Nurse
Juravinski Hospital - Hamilton Health Sciences
Hamilton, Canada
04.2026 - 05.2026
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Maintained accurate patient records in electronic health systems for documentation.
- Communicated effectively with patients to address concerns and answer questions.
Personal Support Worker
The Wellington Nursing and Retirement Home
Ontario, Ontario
09.2025 - 04.2026
- Assisted residents with daily living activities and personal hygiene needs.
- Managed challenging behaviours calmly while following established protocols.
- Monitored and documented resident health conditions and changes in behaviour.
- Responded promptly to resident requests, ensuring their comfort and safety.
- Performed safe resident transfers and utilized ceiling lifts and other mechanical devices in accordance with the facility policies and best‑practice safety standards.
- Assisted with meal service, nourishment delivery, and feeding support while promoting dignity, comfort, and adequate nutrition.
Student Nurse
Juravinski Hospital - Hamilton Health Sciences
Hamilton, Ontario
09.2025 - 12.2025
- Delivered compassionate care to patients and supported their daily activities.
- Performed physical exams and collected vital signs for assigned patients.
- Maintained a safe and comfortable environment for each patient.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
Medication Aide
Parkland Retirement Living and Lifestyle Residences
Ontario, Ontario
01.2025 - 09.2025
- Administered medications to residents according to prescribed schedules.
- Monitored resident health and reported changes to nursing staff.
- Assisted residents with daily living activities and personal care.
- Maintained accurate medication records and documentation.
- Collaborated with healthcare teams to enhance resident care plans.
Student Nurse
St. Peter's Hospital - Hamilton Health Sciences
Hamilton, Ontario
05.2025 - 08.2025
- Perform clinical tasks such as vital signs, head-to-toe assessments, and ongoing patient observation under appropriate supervision.
- Communicate effectively with patients, interprofessional team members, and clinical supervisors to support coordinated, patient-centered care.
- Practice safe medication administration under supervision and in accordance with organizational policies and safety protocols.
Planogram Administrator
Sobeys
Ontario, Ontario
02.2024 - 12.2024
- Executed planogram initiatives by attending coordination meetings and delivering timely updates to stakeholders.
- Managed weekly productivity reporting and facilitated internal communications to ensure smooth workflow and alignment across teams.
- Facilitated open communication with Space Analysts and Managers to enhance teamwork and ensure effective information flow within the department.
- Maintained departmental communications, databases, and supplier invoicing with accuracy and organization.
Personal Support Worker
Bayshore Homecare
Ontario, Ontario
03.2022 - 12.2024
- Delivered home and community care to clients with cognitive impairment and physical limitations, prioritizing safety and respect.
- Supported clients with activities of daily living (ADLs) while maintaining a clean and comfortable environment to enhance independence and well-being.
- Prepared nutritious meals tailored to each client's dietary needs, preferences and safety considerations.
- Offered emotional support and companionship, strengthening social connections for clients.
- Accompanied clients to appointments, social outings, and community activities.
Customer Service Representative
Sobeys
Ontario, Ontario
08.2017 - 02.2024
- Managed high volume of customer service inquiries, ensuring prompt and professional support.
- Addressed and resolved customer concerns, enhancing satisfaction across in-store and wholesale operations.
- Collaborated with cross-functional departments to maintain effective communication and exceptional customer service.
- Executed sales orders, invoice adjustments, deliveries, credits, and article resolutions with precision and thoroughness.
Education
Practical Nursing -
Mohawk College
Hamilton, Ontario04-2026
Personal Support Worker -
CIMT College
Brampton, Ontario07-2022
Social Service Worker - Gerontology -
Sheridan College
Brampton, Ontario06-2017
Skills
- Interpersonal communication
- Patient care
- Dementia and cognitive support
- Teamwork and Collaboration
- Lifting and transferring
- Electronic documentation
- Medication administration
- Vital signs assessment
Certification
- Basic Life Support
- Standard First Aid CPR/AED – Level C
- Gentle Persuasive Approach in Dementia Care
- Dementia Training Lab
- Medication Administration Certification
- HSCPOA Certificate of Registration
Hobbies and Interests
- Community outreach
- Journaling
Timeline
Student Nurse
Juravinski Hospital - Hamilton Health Sciences
04.2026 - 05.2026
Student Nurse
Juravinski Hospital - Hamilton Health Sciences
09.2025 - 12.2025
Personal Support Worker
The Wellington Nursing and Retirement Home
09.2025 - 04.2026
Student Nurse
St. Peter's Hospital - Hamilton Health Sciences
05.2025 - 08.2025
Medication Aide
Parkland Retirement Living and Lifestyle Residences
01.2025 - 09.2025
Planogram Administrator
Sobeys
02.2024 - 12.2024
Personal Support Worker
Bayshore Homecare
03.2022 - 12.2024
Customer Service Representative
Sobeys
08.2017 - 02.2024
Practical Nursing -
Mohawk College
Personal Support Worker -
CIMT College
Social Service Worker - Gerontology -
Sheridan College