Summary
Overview
Work History
Education
Skills
Practicum Work
Accomplishments
Certification
Timeline
Generic

Nicole Brown

St. Albert,AB

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Respite Care Provider

Child And Family Service
03.2020 - 03.2022
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
  • Maintained strong connections within the caregiver community to gain continuous knowledge.
  • Monitored clients' overall health and well-being and noted significant changes.

Youth Worker

Changes for Hope
10.2020 - 05.2021
  • FASD Training and trauma-informed practice
  • Responsible for medical administration and documentation.
  • Accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.

Team Leader

Scrubs Organic Home Cleaning
06.2015 - 03.2020
  • Responsible for entrance into client's homes.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Optimized customer support by establishing a collaborative service environment.
  • Mentored and guided employees to foster proper completion of assigned duties.

Community Outreach Worker

Catholic Social Services
06.2022 - 08.2023
  • Connected individuals with available and relevant resources.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Case management.

Education

Bachelors - Social Work

University of Calgary
Calgary
07-2025

Diploma - Social Work

Red Deer Polytechnic
Red Deer
04.2022

Skills

  • Supportive, Patient, Emotional support
  • Determination in completing goals
  • Strong understanding of community resources and supports
  • Maintenance of personal and professional boundaries

Practicum Work

Crisis Line Worker 09/2021 to 04/2022

Central Alberta Sexual Assault Support Centre

  • Completing call reports.
  • Identified issues, analyzed information and provided proper resources for client's needs
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listen to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe environment.

Accomplishments

Children’s Festival June 2012-2013

Sturgeon Heights School November- March 2013-2016, Assistant Coach

  • offered supportive assistance during practice and games

Sturgeon Heights School May-June 2013-2014, Chaperoned field trips and school dances

  • supervised students

Certification

First Aid and Level C CRP, St.John's Ambulance 02/2021

Medical Administration, Halls Pharmacy 01/2021

Brain Story Training 01/2021

Crisis Prevention and Intervention, Crisis Consultant Group, LLC 01/2021

Trauma Informed Care, Alberta Health Services 01/2021

Timeline

Community Outreach Worker

Catholic Social Services
06.2022 - 08.2023

Youth Worker

Changes for Hope
10.2020 - 05.2021

Respite Care Provider

Child And Family Service
03.2020 - 03.2022

Team Leader

Scrubs Organic Home Cleaning
06.2015 - 03.2020

Bachelors - Social Work

University of Calgary

Diploma - Social Work

Red Deer Polytechnic

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Nicole Brown