Nicole Brown
St. Albert,AB
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Respite Care Provider
Child And Family Service
03.2020 - 03.2022
- Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
- Monitored clients' overall health and well-being and noted significant changes.
Youth Worker
Changes for Hope
10.2020 - 05.2021
- FASD Training and trauma-informed practice
- Responsible for medical administration and documentation.
- Accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Team Leader
Scrubs Organic Home Cleaning
06.2015 - 03.2020
- Responsible for entrance into client's homes.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Optimized customer support by establishing a collaborative service environment.
- Mentored and guided employees to foster proper completion of assigned duties.
Community Outreach Worker
Catholic Social Services
06.2022 - 08.2023
- Connected individuals with available and relevant resources.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Acted as main point of contact between management, clinical staffs and external community.
- Case management.
Education
Bachelors - Social Work
University of Calgary
Calgary07-2025
Diploma - Social Work
Red Deer Polytechnic
Red Deer04.2022
Skills
- Supportive, Patient, Emotional support
- Determination in completing goals
- Strong understanding of community resources and supports
- Maintenance of personal and professional boundaries
Practicum Work
Crisis Line Worker 09/2021 to 04/2022
Central Alberta Sexual Assault Support Centre
- Completing call reports.
- Identified issues, analyzed information and provided proper resources for client's needs
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe environment.
Accomplishments
Children’s Festival June 2012-2013
Sturgeon Heights School November- March 2013-2016, Assistant Coach
- offered supportive assistance during practice and games
Sturgeon Heights School May-June 2013-2014, Chaperoned field trips and school dances
- supervised students
Certification
First Aid and Level C CRP, St.John's Ambulance 02/2021
Medical Administration, Halls Pharmacy 01/2021
Brain Story Training 01/2021
Crisis Prevention and Intervention, Crisis Consultant Group, LLC 01/2021
Trauma Informed Care, Alberta Health Services 01/2021
Timeline
Community Outreach Worker
Catholic Social Services
06.2022 - 08.2023
Youth Worker
Changes for Hope
10.2020 - 05.2021
Respite Care Provider
Child And Family Service
03.2020 - 03.2022
Team Leader
Scrubs Organic Home Cleaning
06.2015 - 03.2020
Bachelors - Social Work
University of Calgary
Diploma - Social Work
Red Deer Polytechnic
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