Summary
Overview
Work History
Skills
References
Timeline
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Nicole Brown

Toronto,Ontario

Summary

Customer-oriented Store Manager offering over six years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

6
6
years of professional experience

Work History

Team Lead

Nespresso
Toronto, Ontario
09.2023 - Current
  • Developed strategies to increase team productivity and improve customer service levels.
  • Identified opportunities for process improvements, implementing changes when required.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Store Manager

Zumiez
Burlington, ON
11.2021 - 06.2023
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Assistant Manager

Zumiez
Burlington, ON
08.2018 - 11.2021
  • Developed effective sales team members through highly individualized coaching.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted in store opening by setting up the sales floor, computers and cash registers.
  • Participated in physical inventory counts to keep information accurate and current.

Skills

  • Payroll Management
  • Multitasking and Organization
  • Staff Supervision
  • Store Merchandising
  • Cash Management
  • Store Opening and Closing
  • Staff Scheduling
  • Policies and Procedures
  • Recruiting and Hiring
  • Customer Service

References

  • Ariel Bautista - Zumiez DM: 289-489-1944
  • Mel Griffin - Former manager of mine at Zumiez: 289-684-5792

Timeline

Team Lead

Nespresso
09.2023 - Current

Store Manager

Zumiez
11.2021 - 06.2023

Assistant Manager

Zumiez
08.2018 - 11.2021

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Nicole Brown