Nicole Brewer
Laval,QC
Summary
Dynamic Multi-Unit Manager at Tim Hortons, adept in operations management and staff development. Enhanced customer satisfaction and sales growth through strategic initiatives and employee engagement. Implemented cost-saving measures, boosting profitability by 15%. Proven leader in fostering teamwork and resolving conflicts, ensuring a professional and organized environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Tim Hortons
09.2020 - Current
- Assisted in daily operations across multiple locations, ensuring adherence to company standards.
- Supported team members in maintaining high levels of customer satisfaction and service quality.
- Learned inventory management systems to track stock levels and optimize ordering processes.
- Adapted to various store environments, demonstrating flexibility in handling diverse challenges.
- Collaborated with leadership to implement new procedures for improved operational efficiency.
- Participated in staff training sessions, enhancing understanding of operational policies and procedures.
Manager
Tim Hortons
07.2018 - 07.2020
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
- Trained and mentored staff on operational best practices and service excellence.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Implemented cost-saving measures that improved profitability without compromising quality.
- Led team meetings to foster communication, collaboration, and continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
Manager
Tim Hortons
07.2011 - 07.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Colonel Gray Senior Highschool
Charlottetown, PESkills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Teamwork
Languages
English
Native or Bilingual
French
Professional Working
Certification
- food safety certification
- First aid certified
Timeline
Multi-Unit Manager
Tim Hortons
09.2020 - Current
Manager
Tim Hortons
07.2018 - 07.2020
Manager
Tim Hortons
07.2011 - 07.2018
High School Diploma -
Colonel Gray Senior Highschool
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