Nicole Breland
Edmonton,AB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Skilled in office management and customer engagement, that consistently delivers results by improving efficiency and fostering team collaboration.
Overview
11
11
years of professional experience
Work History
Customer Service /Head Cashier
Fifendekel Pie Shop Cafe
11.2023 - 09.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
Safety Advisor
Safety Ahead Ltd.
03.2023 - 05.2023
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Monitored contractor performance against established safety criteria, ensuring external parties also adhered to company expectations regarding safe working practices.
- Developed comprehensive safety policies, resulting in a safer work environment for all employees.
- Checked written JSAs and permits for adherence to regulations.
- Improved employee awareness of safety protocols through regular training sessions and workshops.
Executive Assistant
YWCA
03.2021 - 05.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Utilities Coordinator
In-line Contracting Inc.
01.2018 - 03.2020
- Reviewed designs for new construction projects to identify potential conflicts with existing utilities early in the process, mitigating risk factors proactively before commencement of work activities.
- Collaborated with cross-functional teams to ensure seamless integration of utilities into overall project design.
- Safeguarded environmental compliance through adherence to industry regulations and best practices during utility coordination efforts.
- Conducted detailed site investigations, collecting essential data for accurate decision-making processes.
- Improved project efficiency by coordinating utility relocation and adjustments for construction projects.
- Managed permits and authorizations, adhering to legal requirements and maintaining smooth operations.
- Created and maintained daily and weekly reports for upper management.
Safety Consultant & Field Supervisor
306 Safety Inc.
03.2014 - 08.2018
- Collaborated with cross-functional teams to implement process improvements that reduced potential hazards in the workplace.
- Monitored changes to industry regulations, ensuring timely updates to company policies and procedures accordingly.
- Promoted sustainability efforts within organizations through waste reduction strategies and energy conservation initiatives.
- Managed incident investigations to identify root causes, leading to the implementation of preventive measures.
- Optimized contractor management practices by establishing stringent pre-qualification protocols to ensure adherence to company-specific safety requirements.
- Spearheaded regular safety committee meetings to discuss ongoing concerns, review incidents, and collaboratively develop solutions focused on continuous improvement initiatives.
- Increased employee awareness of safety hazards by developing and delivering engaging safety presentations.
- Designed customized safety programs tailored to specific industry needs, enhancing overall worker protection.
- Influenced a positive safety culture by promoting open communication between staff and management regarding workplace concerns.
- Fostered strong relationships with regulatory agencies, facilitating smoother audits and proactive resolution of any compliance issues identified.
Education
Health & Safety Administration - Office Administration
Alberta Construction Safety Association
Edmonton, AB03.2013
Skills
- Teamwork and Collaboration
- Dependable and Consistent
- Job Prioritizing
- Analytical and Critical Thinking
- File Organization and Document Management
- Verbal Communication
- Telephone reception
- Document Scanning
- Leadership and Supervision
- Scheduling
- File Maintenance
- Payroll
- Problem-Solving
- Organizational Skills
- Job Prioritizing
- Analytical and Critical Thinking
Languages
English
Native or Bilingual
Timeline
Customer Service /Head Cashier
Fifendekel Pie Shop Cafe
11.2023 - 09.2024
Safety Advisor
Safety Ahead Ltd.
03.2023 - 05.2023
Executive Assistant
YWCA
03.2021 - 05.2022
Utilities Coordinator
In-line Contracting Inc.
01.2018 - 03.2020
Safety Consultant & Field Supervisor
306 Safety Inc.
03.2014 - 08.2018
Health & Safety Administration - Office Administration
Alberta Construction Safety Association
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