Nicole Braddock
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent technical and organizational skills to excel under deadline and workload pressures. Proficient in a number of Microsoft applications such as Microsoft Word, Excel, Outlook, and Powerpoint.
Overview
7
7
years of professional experience
Work History
Assistant Cosmetic Manager
London Drugs
10.2024 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during each shift to keep operations running smoothly and employees focused.
- Tailored and created enticing visual displays to showcase ongoing promotions and invite customers to partake.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer engagement with targeted social media strategies and content creation.
- Developed graphics and visual content for social media campaigns.
- Assisted with inventory management tasks, including receiving shipments, stocking shelves, and conducting periodic inventory counts.
Assistant Cosmetic Manager
London Drugs
09.2022 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during each shift to keep operations running smoothly and employees focused.
- Tailored and created enticing visual displays to showcase ongoing promotions and invite customers to partake.
- Promoted additional products to increase gross margin with diverse selection.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Beauty Advisor
London Drugs
07.2020 - 09.2022
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in displays to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Answered phone calls, made phone calls to customers and vendors, sent emails regularly
- Proficient in Word and Outlook
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Legal Administrative Assistant (Wills and Estates)
RDM Lawyers
07.2022 - 07.2022
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Scheduled and coordinated meetings between legal teams and clients.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Created spreadsheets to track client progress and document billable hours.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Reading Tutor
Self-employed
07.2018 - 09.2018
- Identified learning needs and implemented fun and engaging reading activities to help students advance.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Assisted children with daily homework tasks by uncovering and removing obstacles to success.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in reading.
Education
Certificate - Legal Administrative Assistant
Capilano University
North Vancouver, BC06.2022
High School Diploma -
Riverside College
Mission, BC07.2020
Skills
- 70 wpm typing speed
- Sales proficiency
- Point of Sale Systems
- Relationship building and management
- Customer consultation
- Compassionate communication
- Positive outlook
- Strong attention to detail
- Well-organized
- Microsoft Office (Word, Excel, Outlook, Microsoft Teams, Zoom)
Timeline
Assistant Cosmetic Manager
London Drugs
10.2024 - Current
Assistant Cosmetic Manager
London Drugs
09.2022 - Current
Legal Administrative Assistant (Wills and Estates)
RDM Lawyers
07.2022 - 07.2022
Beauty Advisor
London Drugs
07.2020 - 09.2022
Reading Tutor
Self-employed
07.2018 - 09.2018
Certificate - Legal Administrative Assistant
Capilano University
High School Diploma -
Riverside College
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