Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Boyle

Omemee

Summary

Dynamic Office Administrator with proven expertise at Scotia Business Centre Inc., excelling in time management and administrative support. Enhanced customer satisfaction through effective communication and issue resolution. Demonstrated reliability and teamwork in fast-paced environments, ensuring seamless operations and efficient dispatch of emergency services. Skilled in database entry and multitasking.

Overview

8
8
years of professional experience

Work History

Office Administrator

Scotia Business Centre Inc.
03.2021 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

Fire Communications Dispatch

Scotia Business Centre Inc.
03.2021 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Answered calls from automatic routing system and took basic information from callers.

Sales Associate

IBIS Food Inc.
04.2015 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

911 Communications

Durham College
Oshawa, ON
06-2019

High School Diploma -

Center For Individual Studies
Bowmanville, ON
06-2013

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Telephone reception
  • Medical records maintenance
  • Unit administrative support
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Microsoft Office

Languages

French
Limited Working

Timeline

Office Administrator

Scotia Business Centre Inc.
03.2021 - 12.2022

Fire Communications Dispatch

Scotia Business Centre Inc.
03.2021 - 12.2022

Sales Associate

IBIS Food Inc.
04.2015 - 01.2020

911 Communications

Durham College

High School Diploma -

Center For Individual Studies

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Nicole Boyle