Nicole Boileau
Ottawa,ON
Summary
Experienced and dependable retail professional with over 20 years of experience at Costco across a variety of customer service and retail departments. Skilled in cash handling, merchandising, inventory, returns and exchanges, and training new employees. Known for being friendly, reliable, adaptable and committed to creating a positive customer experience in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Cashier
Costco Wholesale
Ottawa, ON
2002.10 - 2025.07
- Provided friendly and efficient customer service in a high-volume retail environment.
- Processed cash, debit and credit transactions accurately while maintaining a fast-paced checkout.
- Assisted members with questions, pricing inquiries and general store information.
- Trained and supported new cashiers on register procedures, company policies and customer service standards.
- Served as an experienced resource for newer team members, providing guidance and answering questions as needed.
- Maintained an organized front-end area and worked collaboratively with team members during busy periods.
- Built positive relationships with members through helpful, professional and attentive service.
Membership & Returns Associate
Costco Wholesale
Ottawa, ON
2002.10 - 2025.07
- Provided friendly and professional service at the membership and returns desk.
- Processed merchandise returns, refunds and exchanges accurately and efficiently.
- Assisted members with account questions, membership services and general inquiries.
- Resolved customer concerns and handled challenging situations with patience and professionalism.
- Followed company policies and procedures when processing returns and membership transactions.
- Worked collaboratively with other departments to resolve customer issues and ensure a positive experience.
Clothing & Merchandising Associate
Costco Wholesale
Ottawa, ON
2002.10 - 2025.07
- Organized, stocked and replenished clothing merchandise to maintain a neat and inviting sales floor.
- Created and maintained organized merchandise displays to support an enjoyable shopping experience.
- Assisted customers with locating products, sizing and general merchandise questions.
- Monitored inventory on the sales floor and replenished merchandise as needed.
- Returned misplaced merchandise to appropriate locations and maintained department organization throughout the day.
- Worked efficiently in a fast-paced environment while maintaining high standards for presentation and customer service.
- Collaborated with team members to complete merchandising, stocking and department tasks.
Optical Department Associate
Costco Wholesale
Ottawa, ON
2002.10 - 2025.07
- Provided friendly and professional customer service in the Optical Department.
- Assisted customers with selecting frames and locating products based on their needs and preferences.
- Supported customers with general questions and directed more specialized inquiries to appropriate optical staff.
- Processed customer purchases and handled transactions accurately.
- Maintained organized, clean and well-presented product displays.
- Restocked merchandise and assisted with inventory and department organization.
- Worked closely with optical team members to provide an efficient and positive customer experience.
Pharmacy Department Associate
Costco Wholesale
Ottawa, ON
2002.10 - 2025.07
- Provided friendly and professional customer service in a busy pharmacy environment.
- Assisted customers with general inquiries and directed medication-related questions to pharmacy professionals.
- Processed customer purchases and transactions accurately and efficiently.
- Assisted with stocking, organizing and maintaining pharmacy merchandise.
- Monitored product displays and replenished merchandise as needed.
- Maintained a clean, organized and professional department environment.
- Worked collaboratively with pharmacy staff while maintaining customer privacy and confidentiality.
Education
High School Diploma -
Bell High School
Ottawa, ON1977-07
Skills
- Customer Service
- Retail Sales
- Merchandising & Product Displays
- Cash Handling & POS Systems
- Returns & Exchanges
- Inventory & Stock Replenishment
- Customer Issue Resolution
- New Employee Training
Additional Retail Experience
Winners — Ottawa, ON
Retail Associate | 2000–2002
Canadian Tire — Ottawa, ON
Retail Associate | 1996–2000
Timeline
Cashier
Costco Wholesale
2002.10 - 2025.07
Membership & Returns Associate
Costco Wholesale
2002.10 - 2025.07
Clothing & Merchandising Associate
Costco Wholesale
2002.10 - 2025.07
Optical Department Associate
Costco Wholesale
2002.10 - 2025.07
Pharmacy Department Associate
Costco Wholesale
2002.10 - 2025.07
High School Diploma -
Bell High School