Nicole Black
San Jose
Summary
Dynamic Practice Manager at Korman Plastic Surgery, adept at enhancing patient care standards and implementing effective marketing strategies. Proven track record in staff training and EMR systems management, driving operational efficiency and elevating patient engagement. Recognized for fostering strong customer relationships and achieving significant improvements in practice performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Manager
Korman Plastic Surgery and Wunderbar Medspa
Mountain View
10.2017 - Current
- Managed daily operations of a busy plastic surgery and medspa practice.
- Oversaw staff training to ensure compliance with industry standards and best practices.
- Implemented office protocols to enhance patient experience and streamline workflows.
- Supervised inventory management, ensuring adequate supply levels for procedures.
- Conducted performance evaluations to support team development and accountability.
- Developed marketing strategies to promote services and increase patient engagement.
- Collaborated with medical staff to maintain high-quality patient care standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Created and implemented policies and procedures for effective practice management.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Consulted with clinicians to develop business strategy.
- Developed and implemented new patient registration processes to streamline workflow.
Surgical Patient Care Coordinator
Korman Plastic Surgery and Wunderbar Medspa
Mountain View
10.2017 - Current
- Coordinated patient appointments and consultations for cosmetic procedures and treatments.
- Assisted patients in understanding pre- and post-operative instructions clearly.
- Managed patient records using electronic health record systems effectively.
- Educated patients on available services and treatment options at the clinic.
- Scheduled follow-up appointments to monitor patient recovery progress efficiently.
- Collaborated with marketing team to promote services through community outreach events.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Spa Director
The Bay Club Company
Redwood City
04.2016 - 10.2017
- Oversaw daily spa operations to ensure exceptional guest experiences.
- Managed staff recruitment, training, and development for service excellence.
- Developed and implemented spa service menus and treatment protocols.
- Coordinated marketing initiatives to promote spa services and packages.
- Maintained inventory levels and ordered supplies for efficient operations.
- Ensured compliance with health and safety regulations in spa environments.
- Fostered positive relationships with clients to enhance customer loyalty.
Corporate Merchandiser, Assistant Buyer
The Bay Club Company
Los Gatos
01.2014 - 04.2016
- Developed merchandising strategies to enhance product visibility and drive customer engagement.
- Analyzed market trends to inform product selection and inventory management decisions.
- Collaborated with cross-functional teams to create effective promotional displays and signage.
- Managed vendor relationships to ensure timely product delivery and compliance with standards.
- Conducted store visits to assess merchandising compliance and provide actionable feedback.
- Executed seasonal merchandise planning in alignment with corporate branding initiatives.
- Created and monitored budgets for merchandise procurement.
- Participated in trade shows, industry events, and conferences as a representative of the organization's merchandising efforts.
- Researched industry trends and competitor activities to stay ahead of the competition.
- Monitored inventory levels, placed orders and tracked shipments of products.
Store Manager
The Bay Club Company
Redwood City
04.2009 - 04.2014
- Oversaw daily store operations and staff management.
- Ensured optimal inventory levels through effective stock management.
- Trained and developed team members to enhance customer service skills.
- Implemented visual merchandising strategies to maximize product visibility.
- Managed scheduling and payroll for a diverse team of employees.
- Collaborated with corporate on promotional campaigns and marketing efforts.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Skills
- Practice management
- EMR systems
- Staff training
- Patient care standards
- Marketing strategies
- Customer relationship management
- Sales professional
- Luxury sales
Certification
- Institute of Integrative Nutrition Hormone Health Certification
- Institute of Integrative Nutrition Nutrition for Life Certification
Timeline
Practice Manager
Korman Plastic Surgery and Wunderbar Medspa
10.2017 - Current
Surgical Patient Care Coordinator
Korman Plastic Surgery and Wunderbar Medspa
10.2017 - Current
Spa Director
The Bay Club Company
04.2016 - 10.2017
Corporate Merchandiser, Assistant Buyer
The Bay Club Company
01.2014 - 04.2016
Store Manager
The Bay Club Company
04.2009 - 04.2014