Nicole Bjerke
Priddis Greens
Summary
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Gateway Pediatric Dentistry
09.2024 - 11.2025
- Maintained accurate patient records using electronic health record systems. Familiar with tracker and dentrix.
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Assisted patients with check-in procedures and insurance verification processes.
- Processed payments and managed billing inquiries for services rendered.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Receptionist
Sherwood Buick GMC
06.2024 - 08.2025
- Greet customers warmly, direct them to the right department (sales, service), and notify staff of their arrival.
- Answer, screen, and forward incoming calls, take detailed messages, and respond to emails/messages promptly.
- Process payments (cash, card, check), issue receipts, reconcile cash drawers, and tabulate bills.
- Enter customer data into dealership software (CDK), type documents, maintain organized files, and perform general clerical tasks.
- Maintain organized area, involving organizing dealership plates, key fobs and creating sales folders.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
Tommy Gun's Original Barbershop
07.2023 - 09.2024
- Managed front desk operations, ensuring seamless appointment scheduling and customer service.
- Handled client inquiries, providing accurate information regarding services and products.
- Coordinated with stylists to maintain efficient workflow and optimize scheduling practices.
- Assisted in inventory management by tracking product levels and placing orders as necessary.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Listened closely to customer complaints and responded appropriately to issues.
Education
Certificate - Dental Assisting
KDM Dental College
Calgary, AB06-2026
High School Diploma -
École Secondaire Beaumont Composite High School
Beaumont, AB06-2024
Skills
- Office administration
- Customer service
- File organization
- Strong problem solver
- Professional communication
- Appointment scheduling
- Verbal communication
- Computer skills
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Gateway Pediatric Dentistry
09.2024 - 11.2025
Receptionist
Sherwood Buick GMC
06.2024 - 08.2025
Receptionist
Tommy Gun's Original Barbershop
07.2023 - 09.2024
Certificate - Dental Assisting
KDM Dental College
High School Diploma -
École Secondaire Beaumont Composite High School