Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Bégin

Tottenham,ON

Summary

With 5+ years of experience in delivering exceptional support and optimizing inventory management processes. Skilled in effectively resolving customer inquiries, cultivating positive relationships, and ensuring customer satisfaction. Proficient in utilizing analytical tools and techniques to forecast demand, track inventory levels, and minimize costs. Demonstrated ability to collaborate cross-functionally to streamline operations and enhance efficiency. Seeking to leverage the combined expertise of customer service and inventory analysis to drive operational excellence and deliver superior customer experiences in a dynamic organization

Overview

24
24
years of professional experience

Work History

Inventory Control Coordinator

Univar Solutions Canada Ltd
02.2016 - 03.2024
  • Streamlined warehouse operations for increased efficiency through effective coordination with team members.
  • Handled inventory for 5 warehouses.. 3 in Ontario and 2 in Winnipeg
  • Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Identified opportunities for process improvements in warehouse workflows, contributing to overall operational efficiency gains.
  • Coordinated physical inventories, establishing systematic approach that reduced errors and saved time during recounts.
  • Resolved inventory discrepancies by investigating variances and working closely with other departments for accurate recordkeeping.
  • Facilitated cross-departmental communication, ensuring timely delivery of products to customers.
  • Maintained detailed records of all transactions, ensuring data accuracy for financial reporting purposes.
  • Reduced order discrepancies by meticulously reviewing purchase orders and shipment documentation.
  • Ensured compliance with company policies, industry regulations, and safety standards within warehouse environment.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

Finance & Administrative Support Specialist

Univar Solutions Canada Ltd
04.2009 - 01.2016
  • Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
  • Increased customer satisfaction with prompt and accurate responses to inquiries and concerns.
  • Controlled Capital Expenditures for Ontario Branch, ensuring departments submitting expenditures align with Budget guidelines.
  • Processed third part directs orders
  • Worked with General Sales Manager to track and manage Annual Sales Rebate Accrual's for Key 25 Customers.

Computer Operator

Univar Solutions Canada Ltd
02.2002 - 04.2009
  • Generated reports covering details about data, system operation, and error monitoring.
  • Changed and replaced backup tapes regularly and performed detailed server backups.
  • Processed 3 party direct orders and bulk billing

Mailroom and Receptionist

Univar Solutions Canada Ltd
03.2000 - 02.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Hand delivered mail to 20 employees
  • Responded to inquiries from callers seeking information.

Education

Certificate - Business Studies- Accounting

Georgian College
Barrie, ON
10.2016

Degree - Tourism Management- Business Development (Co-op)

Niagara College
Niagara Falls, ON
04.1998

Skills

  • Customer Service Skills:
  • Patience: Ability to remain calm and composed while dealing with customer inquiries or complaints
  • Empathy: Understanding and acknowledging customer's perspective to provide personalized support
  • Communication: Clear and effective communication, with both verbally and in writing, to address customer needs and concerns while providing positive attitude
  • Problem-solving: Quickly identifying issues and finding practical solutions to resolve customer queries or issues
  • Conflict Resolution: Skill in handling conflicts or difficult situations with customers to ensure positive outcomes
  • Inventory Analysis Skills:
  • Data Analysis: Proficiency in analyzing inventory data, including stock levels, turnover rates, and demand forecasts
  • Attention to Detail: Ability to meticulously track and monitor inventory movements and discrepancies
  • Problem-solving: Identifying inefficiencies while investigating inventory management process and implementing corrective actions
  • Technical Skills:
  • Proficiency with Inventory Software: Mastery of software tools such as inventory management software (eg, SAP)
  • Microsoft Excel: Advanced skills in Excel for data manipulation, analysis, and reporting purposes
  • Interpersonal Skills:
  • Collaboration: Ability to collaborate effectively with cross-functional teams, such as sales, procurement, and logistics, to optimize inventory management processes
  • Communication: Clearly communicating inventory-related information and updates to relevant stakeholders to facilitate informed decision-making

Languages

English
Elementary

Timeline

Inventory Control Coordinator

Univar Solutions Canada Ltd
02.2016 - 03.2024

Finance & Administrative Support Specialist

Univar Solutions Canada Ltd
04.2009 - 01.2016

Computer Operator

Univar Solutions Canada Ltd
02.2002 - 04.2009

Mailroom and Receptionist

Univar Solutions Canada Ltd
03.2000 - 02.2002

Certificate - Business Studies- Accounting

Georgian College

Degree - Tourism Management- Business Development (Co-op)

Niagara College

Similar Profiles

CREATE PROFILE
Nicole Bégin