Nicole Bennett

Dedicated and detail-oriented customer service representative with over 15 years of experience in providing exceptional customer support across various industries.
Proven ability to handle high-volume inquiries while maintaining a high level of professionalism and efficiency.

Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Customer Service Management 

• Handles high volume of incoming and outgoing emails daily, between customers, carriers and internal operations teams.
• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. (Imports/Exports)
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, frequent emailing and operating office equipment/computers needed to perform duties, greeting visitors.
• Maintain updated reports to ensure all loads are empty and closed.
• Ability to work in a fast paced environment and to multiple tasks at the same time.
• Flexible and show initiative.
• Experienced with working with challenging customers.
• Excellent communication skills.
• Strong problem solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Trained in Warehouse Management Systems. (Superuser)
• Knowledge of Microsoft applications and Excel.
  

• Logistics Coordination
• Acts as liaison between customers , carriers and warehouse team.
• Schedule loads as required. High volume.
• Coordinated daily shipping schedules (Inbounds/Outbound)
• Resolve refused product, over, short and damaged (OS&D) orders.

CSCMP Supply Chain Foundations: Customer Relationship Management Professional CertificateCSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate

CSCMP - Council of Supply Chain Management Professionals