Nicole Benes
Leduc County,AB
Summary
Baccalaureate in nursing with background in research and analysis. Skilled in data collection, statistical analysis, and report generation. Strong focus on collaborating with teams to achieve impactful results. Adaptable and reliable in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Victim Advocate
RCMP
03.2014 - 05.2024
- Assisted victims of crime and trauma in navigating legal processes and accessing support services.
- Provided empathetic communication and active listening to victims in crisis situations.
- Collaborated with local law enforcement to ensure victims' rights were upheld.
- Maintained accurate and confidential documentation of client interactions and case progress.
- Facilitated resource referrals to counseling, housing, and financial assistance programs.
- Educated community members on victim rights and available resources through outreach initiatives.
- Accompanied clients to court to clarify processes and procedures.
- Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Developed safety plans to meet victims' assessment of need.
- Collected statistical data and updated documentation to maintain client records.
- Assisted law enforcement in investigations, conducting interviews with victims and witnesses for accurate case documentation.
- Participated in professional development and training opportunities to enhance clinical skills.
Pediatric Psychiatric Emergency Nurse
Alberta Health Services
05.2013 - 09.2015
- Provided specialized care to pediatric patient's experiencing acute mental health crises within the emergency department.
- Conducted comprehensive psychiatric evaluations to determine diagnosis and treatment plans.
- Collaborated with interdisciplinary teams to optimize patient care strategies.
- Led initiatives to improve service delivery within outpatient mental health settings.
- Mentored nursing students and new hires, fostering a supportive learning environment that encouraged professional growth.
- Accurately documented all assessments, interventions medications, and patient progress within the electronic medical record.
Nurse Advisor
Workers Compensation Board of Manitoba
09.2009 - 05.2013
- Provided medical expertise to assist with claim decisions and rehabilitation processes for injured workers.
- Research and evaluation of addiction-related claims and services.
- Helped develop the narcotic policy and monitored the narcotic program.
- Managed referrals to addiction centers.
- Reviewed case files specifically in the areas of nursing, addiction, and mental health to assist the case-worker in making decisions related to the worker's claim and/or compensation.
- Analyzed medical reports and conducted examinations to determine the nature and extent of the injury.
- Demonstrated excellent written and oral communication skills to effectively convey complex medical claim-related issues.
- Collaborated with a variety of professionals within the organization and the community.
- Nursing, psychiatric, and addiction related research.
Nurse-Program of Assertive Community Treatment
Winnipeg Regional Health Authority
06.2004 - 07.2010
- Provided intensive, community-based mental health and addiction services to patients with severe and persistent mental illnesses.
- Worked within a multidisciplinary team including psychiatrists, social workers, occupational health practitioners, consumers, and police officers.
- Conducted comprehensive mental, spiritual, psycho-social, and physical health assessments of individuals and their families to develop individualized treatment plans.
- Provided education on medication, administered injections/oral medications, and monitored patients for side effects.
- Responded to and managed psychiatric crises in the community.
- Concepts of harm reduction, health promotion, disease prevention, counseling, and conflict management utilized.
- Established and maintained strong therapeutic relationships with clients and their families.
- Supported clients to access community resources, engage in social activities, obtain work/education, and achieve their recovery goals.
- Maintained accurate and timely records of client assessments, treatment plans, and progress.
- Advocated for the client and their needs to obtain housing, healthcare, and fair treatment.
- Assisted the clients with activities of daily living such as food preparation, shopping, budgeting, dressing, etc.
- Mentored nursing students.
- Shop steward
- Designated nurse to arrange home care services for qualifying participants.
Research Assistant
Manitoba Center for Nursing and Health Research
09.2004 - 03.2006
- Conducted literature reviews to support research projects and ensure accurate data collection.
- Assisted in the development of research protocols, enhancing study design efficiency.
- Analyzed experimental data using statistical software, contributing to peer-reviewed publications.
- Collaborated with multidisciplinary teams to coordinate research activities and share findings.
- Data entry, analysis, and retrieval.
Education
Baccalaureate - Nursing
University of Manitoba
Winnipeg, MB05-2004
Diploma - Health Information Technology
Red River College of Applied Arts, Science And Technology
Winnipeg, None06-2000
Skills
- Time management
- Multitasking and organization
- Data entry
- Analytical thinking
- Research and analysis
- Attention to detail
Certification
- Applied Suicide Intervention Skills Training
- Co-occurring Disorders Initiative certified
- Non-Violent Crisis Intervention Training
- Trauma Counseling for Front-Line Workers
- Critical Incident Stress Debriefing certified
Timeline
Victim Advocate
RCMP
03.2014 - 05.2024
Pediatric Psychiatric Emergency Nurse
Alberta Health Services
05.2013 - 09.2015
Nurse Advisor
Workers Compensation Board of Manitoba
09.2009 - 05.2013
Research Assistant
Manitoba Center for Nursing and Health Research
09.2004 - 03.2006
Nurse-Program of Assertive Community Treatment
Winnipeg Regional Health Authority
06.2004 - 07.2010
Baccalaureate - Nursing
University of Manitoba
Diploma - Health Information Technology
Red River College of Applied Arts, Science And Technology
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