Nicole Bellos
Toronto,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Georgy Porgys
Toronto , ON
05.2013 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- + Edit or add your own
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Jack Astor's Bar & Grill
Toronto, ON
06.2020 - 10.2020
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected orders and relayed them to bartenders quickly and accurately.
Unit Clerk Assistant Volunteer
Medix College
01.2016 - 07.2018
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts
- Obtained and organized medical records
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server
Moxies Bar & Grill
Toronto, ON
04.2016 - 06.2017
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Childcare Volunteer
Wakefest
06.2010 - 09.2010
- Served as positive role model, promoting healthy interpersonal behaviors.
- Supervised children of various ages on playground
- Complied with strict safety and organizational regulations, policies and procedures.
- Watched and redirected inappropriate student behavior.
Education
Certificate - Reflexology
Medix College
Toronto, ON10.2019
License Certificate - Registered Massage Therapy
Medix College
Toronto, ON06.2018
Highschool Diploma -
Peterborough Collegiate Vocational School
Peterborough, ON07.2013
Skills
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Problem-Solving
- Attention to Detail
- Organization and Time Management
- Decision-Making
- Active Listening
Timeline
Server
Jack Astor's Bar & Grill
06.2020 - 10.2020
Server
Moxies Bar & Grill
04.2016 - 06.2017
Unit Clerk Assistant Volunteer
Medix College
01.2016 - 07.2018
Server/Bartender
Georgy Porgys
05.2013 - Current
Childcare Volunteer
Wakefest
06.2010 - 09.2010
Certificate - Reflexology
Medix College
License Certificate - Registered Massage Therapy
Medix College
Highschool Diploma -
Peterborough Collegiate Vocational School
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