Nicole Barrington
Labrador City,NL
Summary
Accomplished Client Service Officer with a proven track record at the Government of Newfoundland and Labrador, enhancing client trust through exceptional service and meticulous record-keeping. Expert in Microsoft 365 and renowned for exceptional time management, I significantly contributed to organizational success by streamlining processes and maintaining composure in fast-paced, professional atmosphere.
Overview
8
8
years of professional experience
Work History
Client Service Officer - Income Support
Government Of Newfoundland And Labrador
2022.06 - Current
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Accepted and processed payments, updated accounts and issued receipts.
- Followed policy and procedures to adequately provide Income Support services to clients.
- Worked closely with third party suppliers to provide clients with resources.
- Completed purchase orders and service authorizations.
- Completed data entry and documentation preparation.
Payment Service Officer - Service Canada
Government Of Canada
2020.10 - 2022.06
- Maintained strict compliance with industry regulations, minimizing risk exposure for the organization.
- Assisted in the development of training materials for new Payment Service Officers, ensuring consistent understanding of company policies and procedures.
- Conducted thorough audits of payment records to identify discrepancies and ensure proper documentation for future reference.
- Supported departmental goals through accurate reporting and meticulous record-keeping, contributing to organizational success.
- Implemented security measures to safeguard sensitive financial information, protecting both the company and its clients from potential fraud.
- Reduced transaction errors by continuously monitoring and analyzing payment data for accuracy.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
Administrative Officer
Walmart Canada
2016.05 - 2021.12
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Contributed to successful completion of special projects as assigned by senior management or partners in the firm.
- Completed bi-weekly payroll for company employees.
- Enhanced team productivity by providing training and support on new accounting software and procedures.
- Maintained records for current and past employees including training documentation, payroll, overtime, benefits and leave balances.
- Completed bi-weekly and monthly work schedules using internal scheduling software.
- Filing
Education
Bachelor of Arts - Sociology, Police Studies, Criminology
Memorial University of Newfoundland
St John’s, NL12.2019
Skills
- Professionalism and Etiquette
- Proficient in Microsoft 365
- Time management skills
- Organized and detail oriented
- Work under pressure
Additional Information
- Clear criminal record check and vulnerable sector
- Type 50 WPM
- Microsoft 365 - Teams, Powerpoint, Excel, Word
- Excellent use of different software programs including but not limited to CAPS, TRIM, SMART, Meditech, ShareVision and PenGower.
- Currently hold position of Trust and Confidentiality
- Class 5 - None restricted
Timeline
Client Service Officer - Income Support
Government Of Newfoundland And Labrador
2022.06 - Current
Payment Service Officer - Service Canada
Government Of Canada
2020.10 - 2022.06
Administrative Officer
Walmart Canada
2016.05 - 2021.12
Bachelor of Arts - Sociology, Police Studies, Criminology
Memorial University of Newfoundland
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