Nicole Barnard
Athabasca,Canada
Summary
Professional with experience in administrative support and
managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to produce high-quality work. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
28
28
years of professional experience
Work History
Intermediate Articulations Assistant
Athabasca University
10.2024 - Current
- After initial training, my duties have included: developing skeletons for course and program review, reviewing email requests, corresponding with Faculty and institutions.
- I have been assigned course and program review project to update awards for BSc., BPA, BComm and BMgmt.
- I can effectively navigate thru AU database, including AU Trans, PAT, ACAT, BCCAT, ONCAT, Diploma and Banner.
- I have built a rapport with both Faculty and staff.
- I perform well under deadlines and maintain daily expectations.
- I believe I have proven that I work well independently and as a team member.
Office Manager/Treatment Coordinator
Canadian Dental Services
11.2021 - 09.2023
- Managed office operations, ensuring smooth workflow and efficient communication among staff.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Administered payroll processing and employee records management using Payworks, ensuring accuracy and compliance with regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Led team meetings to discuss operational challenges, driving collaborative problem-solving initiatives among staff.
- Coordinated scheduling for dental appointments, optimizing patient flow and resource allocation.
- Implemented patient feedback mechanisms, fostering continuous improvement in service delivery standards.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed strong relationships with local schools, businesses, and community organizations that led to increased referrals to the practice.
Business Owner
2087500 AB Ltd
07.2018 - 03.2020
- After a 5-year illness, I re-opened my business performing Microblading, Lash and Laser services. Covid caused me to close my home-based business
- Oversaw daily operations, ensuring compliance with industry regulations and best practices.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Cultivated and strengthened lasting client relationships using strong communication skills.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Business Owner
2087500 AB Ltd
02.2010 - 01.2013
- When I first opened my business, I ran a Snap-On Tools franchise.
- Developed comprehensive business strategies to enhance operational efficiency and customer satisfaction.
- Led marketing initiatives to expand brand awareness and attract new clientele.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Cultivated relationships with suppliers and partners to optimize service offerings and inventory management.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Interacted well with customers to build connections and nurture relationships.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Hygiene Coordinator
Bright Dental – St Albert
09.2008 - 02.2010
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Assisted in hiring new dental hygienist team members by reviewing resumes, conducting interviews, and onboarding new hires.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Contributed to the practice''s growth and success by consistently meeting or exceeding hygiene department revenue goals.
- Developed strong relationships with local schools, businesses, and community organizations that led to increased referrals to the practice.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Tracked key performance metrics to identify areas for improvement in the hygiene department''s productivity and effectiveness.
- Improved and developed knowledge through continuing education courses and seminars.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
Front Office Manager
Groat Plaza Family Dental
12.2001 - 09.2008
- Oversaw daily front office operations, ensuring efficient patient flow and service delivery.
- Managed scheduling for appointments, optimizing staff resources to reduce wait times.
- Developed office policies that streamlined procedures and enhanced operational efficiency.
- Trained and mentored front office staff on best practices and customer service standards.
- Collaborated with dental teams to ensure seamless coordination of care for patients.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with team to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
Front Office Manager
Westgate Dental
12.1997 - 08.2001
- Developed office policies that streamlined procedures and enhanced operational efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored front office staff on best practices and customer service standards.
- Implemented new electronic dental record systems, improving data accuracy and accessibility.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image.
- Analyzed performance metrics to identify areas of improvement in operations, implementing changes for better efficiency.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
Education
Building a Practice, Team Building-How to be an effective team player, Managing patient centered practice, focusing on providing positive patient experience, How to increase profitability, CPR, Invisalign, Botox, Implant placement, Zoom Tooth Whitening, Many Management seminars
Skills
- Team leadership, Team collaboration, Relationship building
- Complex Problem-solving, decision making abilities
- Analytical thinker, researcher
- Good Verbal and written communication
- Effective communication
- Staff training and development
- Operations management
- Computer skills: tech savvy, quick to learn new programs
Languages
English
Timeline
Intermediate Articulations Assistant
Athabasca University
10.2024 - Current
Office Manager/Treatment Coordinator
Canadian Dental Services
11.2021 - 09.2023
Business Owner
2087500 AB Ltd
07.2018 - 03.2020
Business Owner
2087500 AB Ltd
02.2010 - 01.2013
Hygiene Coordinator
Bright Dental – St Albert
09.2008 - 02.2010
Front Office Manager
Groat Plaza Family Dental
12.2001 - 09.2008
Front Office Manager
Westgate Dental
12.1997 - 08.2001