Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Barajas

Anaheim

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Pursuing a new opportunity with a growing team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager Assistant

Avrek Law Firm
11.2023 - 07.2024
  • Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
  • Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
  • Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
  • Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
  • Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Consultant

Toyota Place
02.2020 - 01.2023
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Answered telephone and email inquiries from potential customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Finance Manager

Anderson Chevrolet
07.2019 - 01.2020
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.

Sales Consultant

South Coast Toyota
08.2018 - 07.2019
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.%
  • Demonstrated vehicles and features, and conduct test drives.
  • Responded to customer enquiries via telephone and email.
  • Outlined sales, warranty, and service procedures.
  • Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
  • Negotiated vehicle prices and secure financing for customers.

Sales/BDC Representative

Imperio Nissan Of Garden Grove
08.2017 - 08.2018
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Retail Sales Associate

Victoria's Secret PINK
03.2016 - 08.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

High School Diploma -

Rancho Alamitos High School
Garden Grove, CA
06-2015

Skills

  • Microsoft Office proficiency
  • Scheduling
  • Exceptional communication
  • Relationship building
  • Professional telephone demeanor
  • CRM software proficiency
  • Travel planning

Certification

  • Notary Public
  • CA Sales License

Timeline

Case Manager Assistant

Avrek Law Firm
11.2023 - 07.2024

Sales Consultant

Toyota Place
02.2020 - 01.2023

Finance Manager

Anderson Chevrolet
07.2019 - 01.2020

Sales Consultant

South Coast Toyota
08.2018 - 07.2019

Sales/BDC Representative

Imperio Nissan Of Garden Grove
08.2017 - 08.2018

Retail Sales Associate

Victoria's Secret PINK
03.2016 - 08.2018

High School Diploma -

Rancho Alamitos High School

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Nicole Barajas