Nicole Balge
Burlington,ON
Overview
10
10
years of professional experience
Work History
Short Term Disability Case Manager
Manulife
01.2023 - Current
- Managed short-term disability claims, ensuring compliance with company policies and regulatory requirements.
- Evaluated medical documentation and claims forms to determine eligibility for benefits.
- Collaborated with healthcare providers, specialists and Long Term Disability Case Managers to aid with claims management.
- Developed strong relationships with plan members and plan sponsors, offering support throughout the entire claims process.
- Team representative for medical platform, attended meetings and presented information to the team.
Case Manager/Group Facilitator
Peel Addiction Assessment and Referral Centre (PAARC)
09.2021 - 12.2022
- Conducted individual client sessions for those facing mental health and addictions challenges
- Performed client intakes which focus on clients past and current mental health and addictions
- Completed detailed case notes for each client interaction and inputted to client database
- Demonstrated a variety of treatment modalities with a focus on motivational interviewing and cognitive behavioural therapy.
- Facilitated psycho-educational groups utilizing group counselling skills, building rapport with clients, and eliciting client participation
Placement Student
Peel Addiction Assessment and Referral Centre (PAARC)
05.2021 - 08.2021
- Shadowed counsellors from a variety of programs within a substance use agency to acquire skill set required to progress to a permanent position
- Created a health and safety board for staff members
Anti-Money Laundering (AML) Analyst
BMO Bank of Montreal
06.2017 - 08.2017
- Worked as part of a team to identify and report money laundering activity
- Managed email inbox containing incoming reports of unusual activity and created alerts for further actioning
- Reviewed system generated suspicious activity alerts and assigned them to investigators
- Analyzed customers’ financial accounts to identify and escalate unusual activity
- Researched, wrote, and presented a white paper on how to identify and prevent fraud against the elderly
- Participated in creation of presentation on identifying and stopping human trafficking
Sales Associate
Tip Top Tailors
01.2016 - 12.2016
- Proactively acknowledged, greeted and assisted customers in the store
- Processed cash and credit card transactions
Education
Graduate Certificate - Mental Health and Addictions
Durham College
Oshawa, ON08.2021
Bachelor of Arts Degree - Psychology
Western University
London, ON04.2020
Ontario Secondary School Diploma - undefined
Christ the King Secondary School
Georgetown, ON06.2016
Skills
- Case management expertise
- Client advocacy
- Strong organization
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Short Term Disability Case Manager
Manulife
01.2023 - Current
Case Manager/Group Facilitator
Peel Addiction Assessment and Referral Centre (PAARC)
09.2021 - 12.2022
Placement Student
Peel Addiction Assessment and Referral Centre (PAARC)
05.2021 - 08.2021
Anti-Money Laundering (AML) Analyst
BMO Bank of Montreal
06.2017 - 08.2017
Sales Associate
Tip Top Tailors
01.2016 - 12.2016
Bachelor of Arts Degree - Psychology
Western University
Ontario Secondary School Diploma - undefined
Christ the King Secondary School
Graduate Certificate - Mental Health and Addictions
Durham College