NICOLE BADLEY

Senior Claims Professional with over 20 years of experience handling complex casualty and high exposure commercial claims. Recognized for expertise in litigation management, complex coverage analysis and strategic resolution of large loss matters including class actions, CGL, product liability, property damage, environmental losses and professional liability. Trusted to manage significant financial exposures, guide legal strategy and drive efficient claim outcomes.

Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.

• Supported major company response during 2018 Toronto flooding, handling 30+ files daily and coordinating with teams and clients to streamline operations.
• Established strong client relationships, leading to an increase in client retention and new business opportunities.
• Played a pivotal role in achieving the company's recognition for excellence in claims administration practices.
• Led investigation and resolution of high exposure casualty claims ensuring sound coverage decisions, effective litigation management and controlled indemnity outcomes.
• Leveraged thorough understanding of negotiation and case details to settle majority of files prior to trial, reducing costs for clients by preventing trial proceedings.
• Developed and facilitated presentation on negotiation based on track record of success in closing files.
• Overtook case after 8-year stagnancy to close and finalize file prior to trial, reducing additional expenses on behalf of client.
• Served on coverage committee to analyze and improve coverage processes.
• Developed core questionnaires by gathering input from management and consultants, recommended distribution to all adjusters for efficient performance evaluation.
• Handled 1,000 calls in one month, achieving one of the department's highest call scores; recognized by management for efficiency and promoted three levels simultaneously.
• Managed complex, high-severity commercial claims, delivering accurate coverage analysis and negotiating timely, cost-effective settlements.