Nicole Azzam
Oakville,ON
Summary
Motivated social worker with three years of field experience in social welfare services and community centers. Experience in identifying needs, planning and carrying out interventions beyond the individual level. Achieved three successful interventions in the final year at Tel Aviv University working with minority groups.
Overview
6
6
years of professional experience
Work History
Community Support Worker
National Insurance Institute
04.2020 - 08.2020
- Managed high-volume customer support calls, efficiently resolving inquiries and complaints about government's assistance to civilians during Covid.
- Helped clients navigate social services system and access needed resources.
- Received and resolved average of 35 calls each day regarding complaints and problems.
Customer Service Representative
CellCom Telecommunications
06.2014 - 09.2015
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained staff on operating procedures and company services.
- Increased team sales by 20%.
Education
Bachelor in Social Work -
Tel Aviv University
IL09.2020
Skills
- Emotional Awareness
- Problem Solving
- Collaboration and team work
- Human Resources
- Case Documentation
- Client Needs Assessment
- Crisis Intervention
- Risk Assessment
- Intervention Planning
- Solution-Based Interventions
- Computer literate: MS Office, Internet, Zoom, and Google Cloud
- Fluent in Arabic, Hebrew and English
Accomplishments
- Supervised team of 40 staff members while working with CellCom tellecomunication.
- Identified the needs of Arab mothers of special needs children, formed a support group, and introduced changes within the community.
- Trained volunteers to run an emergency hotline for the elderly Arab population during covid.
- Developed a critical and complex civil society community intervention for Arabs in Lod (IL) to
facilitate comprehensive mapping of the elderly Arab population of Lod’s needs during the
COVID-19 pandemic.
Languages
Arabic
Native or Bilingual
Hebrew
Full Professional
English
Full Professional
Timeline
Community Support Worker
National Insurance Institute
04.2020 - 08.2020
Customer Service Representative
CellCom Telecommunications
06.2014 - 09.2015
Bachelor in Social Work -
Tel Aviv University
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