Nicole Awad
Mississauga,Canada
Summary
Experienced hospitality professional with a strong focus on customer satisfaction and operational efficiency in fast-paced restaurant environments. Proven track record of delivering exceptional customer service and collaborating effectively within a team. Skilled in multitasking, problem-solving, and maintaining a positive attitude under pressure. Dedicated to providing top-notch service and contributing to the success of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Montfort Mediterranean Cuisine
07.2024 - Current
- Providing excellent customer service by taking orders, delivering food and drinks, and ensuring a pleasant dining experience.
- Maintaining a clean and organized workspace while assisting with food preparation and ensuring the timely delivery of meals.
- Building positive relationships with regular customers, enhancing the overall dining experience.
- Collaborating with kitchen and bar staff to meet customer needs and improve service efficiency.
Aquatic Instructor/Guard and Aquatic Deck Supervisor
City Of Mississauga, Meadowvale Community Center
08.2022 - Current
- Supervised swimming programs and enforced safety protocols to ensure a high-quality experience for all participants.
- Trained to perform emergency rescues, administer first aid when needed and document accordingly.
- Enforcing deck rules and regulations to ensure the safety of patrons and lifeguards, monitoring designated areas, and recognizing signs of danger.
Manager and People Department Support Manager
McDonald's, Meadowvale Town Center
05.2020 - 08.2022
- Assessing and documenting employees’ performance to identify any necessary training and development.
- Coordinating employees’ schedules with estimated customer volume.
- Diligent follow-up and delegation on the execution of open, close, and overnight procedures to ensure shift operations run smoothly.
- Enforcing strict compliance with all Food Safety policies and procedures to provide customer safety.
- Verifying uniform compliance and ownership.
Education
Bachelor of Arts - Honours, Economics
McMaster University
Hamilton, ON06.2027
Bilingual High School Diploma -
École Secondaire Catholique Saint-Famille
Mississauga, ON06.2023
Languages
English - Business level speaking.
French - Business level speaking.
Certification
- Smart Serve - Ontario Certification date: July 2024
- SafeCheck - Food Safety Certification date: December 2021
- Aquatic Supervisor Training - Life-Saving Society Certification date: 10/09/2023
- National Lifeguard - LifeSaving Society Certification date: 18/06/2022
- Standard First Aid CPR C - LifeSaving Society Certification date: 13/02/2022
Timeline
Waitress
Montfort Mediterranean Cuisine
07.2024 - Current
Aquatic Instructor/Guard and Aquatic Deck Supervisor
City Of Mississauga, Meadowvale Community Center
08.2022 - Current
Manager and People Department Support Manager
McDonald's, Meadowvale Town Center
05.2020 - 08.2022
Bachelor of Arts - Honours, Economics
McMaster University
Bilingual High School Diploma -
École Secondaire Catholique Saint-Famille
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