Nicole Arulappa
Ajax
Summary
Dynamic Operations Processing Representative at Meridian Credit Union with a proven track record in problem-solving and enhancing operational efficiency. Skilled in Microsoft Office and effective communication, I consistently reduced error rates and optimized workflows, driving departmental success while fostering teamwork and collaboration. Committed to delivering exceptional service and achieving performance targets.
Experienced with managing and processing large volumes of data with high accuracy. Utilizes strong analytical and problem-solving skills to improve processes and achieve efficient workflow. Knowledge of customer service principles, consistently ensuring client satisfaction and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Processing Representative
Meridian Credit Union
12.2019 - Current
- Resolved complex issues through effective problem-solving skills, ensuring minimal delays or disruptions in the processing pipeline.
- Collaborated with team members to achieve departmental goals and maintain a strong commitment to quality service delivery.
- Supported continuous improvement initiatives by actively participating in cross-functional meetings and sharing insights from daily tasks.
- Assisted in developing internal guidelines for improved consistency in processing procedures across departments.
- Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of the process flow.
- Contributed to the achievement of performance targets by staying focused on prioritized tasks and maintaining high productivity levels.
- Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.
- Maximized operational efficiency through consistent monitoring of workload distribution among team members and adjusting as needed.
- Drove process optimization by identifying bottlenecks, recommending improvements, and implementing necessary changes to enhance overall departmental performance.
- Managed high volumes of applications with exceptional organizational skills, ensuring timely completion of assigned tasks.
- Streamlined processing procedures by implementing efficient workflow strategies and reducing turnaround time.
- Established excellent rapport with Vendors and Branch representatives by addressing concerns promptly and professionally..
- Provided training and mentorship to new hires, sharing best practices and fostering a supportive work environment.
Member Service Representative
Meridian Credit Union
08.2012 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Special Event Team Member
Relevents Inc
06.2012 - 10.2014
- Collaborated with cross-functional teams to ensure cohesive event planning and execution, resulting in successful events.
- Effectively communicated important details with team members through regular briefings before and during each event assignment.
- Enhanced event experiences by coordinating and executing seamless logistics for various special events.
- Supported marketing efforts by collecting data on event success metrics, informing future strategies for improvement.
- Increased attendee satisfaction by providing exceptional customer service and addressing concerns promptly.
- Ensured compliance with all safety regulations, maintaining a safe environment for both staff and attendees during events.
- Set up and dismantled event spaces efficiently, ensuring timely transitions between different phases of each event.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Education
High School Diploma -
Sir Oliver Mowat Collegiate Institutie
5400 Lawrence Ave E06-2011
Skills
- Microsoft office
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
Languages
English
Native or Bilingual
Certification
Quick Scripts for Difficult Conversations - Linked In March 2025
Timeline
Operations Processing Representative
Meridian Credit Union
12.2019 - Current
Member Service Representative
Meridian Credit Union
08.2012 - 11.2019
Special Event Team Member
Relevents Inc
06.2012 - 10.2014
High School Diploma -
Sir Oliver Mowat Collegiate Institutie
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