Nicole Arjona
Murrieta
Summary
Dynamic professional with experience as a Provider Assistant at In Home Supportive Services, adept at ensuring patient confidentiality and delivering compassionate care. Skilled in direct patient support and conflict resolution, I excel in high-pressure environments, enhancing client well-being and fostering independence through effective communication and tailored assistance.
Overview
13
13
years of professional experience
Work History
Provider Assistant
In Home Supportive Services
09.2023 - Current
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient data.
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Provided personal care to maintain hygiene and prevent health problems.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Maintained clean and safe environment to prevent accidents and promote health.
Customer Service Representative
Sam's Club
03.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Receptionist Administrator
Excellence Leadership Academy
08.2012 - 05.2013
- Answered incoming calls, directing parents to individuals/ teachers addressing specific needs.
- Greeted incoming visitors, parents and kids professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls T
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding students and school.
- Provided administrative support to staff and parents by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Paloma High School
Mission, TX05-2018
Skills
- Telephone skills
- Patient confidentiality
- Direct patient care
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Provider Assistant
In Home Supportive Services
09.2023 - Current
Customer Service Representative
Sam's Club
03.2014 - Current
Receptionist Administrator
Excellence Leadership Academy
08.2012 - 05.2013
High School Diploma -
Paloma High School
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