Nicole Arcand
Strathmore,AB
Summary
Dynamic professional, adept in Microsoft Excel and critical thinking. Excelled in enhancing client satisfaction through efficient service and teamwork. Skilled in administrative support and adept at managing complex schedules, demonstrating a strong ability to prioritize tasks and achieve results.
Overview
9
9
years of professional experience
Work History
ATD Cleaning Services
Shyra Butler
07.2024 - Current
- Adhered to professional house cleaning checklist.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, enabling increased productivity during each work shift.
Family Caregiver
Self-employed
05.2017 - 07.2024
- Maintained clean and organized home, creating pleasant and stress-free living environment.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Implemented structured weekly schedule, increasing family time and reducing conflicts.
- Transported children to and from school, medical appointments and extra-curricular activities.
Floor Runner
Dakota Dunes Casino
08.2015 - 05.2017
- Established strong working relationships with colleagues from various departments, promoting teamwork across functions.
- Handed out buffet coupons, plates and silverware to machine players.
- Consistently met deadlines under pressure through effective time management skills and prioritization of tasks based on urgency/importance factors.
- Handled urgent issues or emergencies calmly, contacting appropriate personnel for immediate resolution when necessary.
- Monitored customers for violations of gaming regulations or casino policies.
- Refilled gaming machines with tickets and tokens and reset cash slot machines after payouts.
Education
High School Diploma -
Kindred Services
Calgary, AlbertaMedical Office Assistant, Unit Clerk
Bow Valley College
Calgary, Alberta09.2025
Skills
- Computer Skills
- Microsoft Excel
- Data Entry
- Microsoft Word
- Clerical Support
- Office Administration
- Excel spreadsheets
- Critical Thinking
- Computer Proficiency
- Scheduling and calendar management
- Administrative Support
- Document Management
Languages
English
Full Professional
Timeline
ATD Cleaning Services
Shyra Butler
07.2024 - Current
Family Caregiver
Self-employed
05.2017 - 07.2024
Floor Runner
Dakota Dunes Casino
08.2015 - 05.2017
High School Diploma -
Kindred Services
Medical Office Assistant, Unit Clerk
Bow Valley College
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