Nicole Anders
Concord
Summary
Driven Cosmetics Counter Manager at Macy’s, adept in client relationship building and upselling strategies, boosted department sales through effective team coaching and promotional event coordination. Excelled in staff training, enhancing customer service and operational efficiency. Achieved significant sales targets, fostering customer loyalty and retention.
Overview
9
9
years of professional experience
Work History
Cosmetics Counter Manager
Macy’s
05.2017 - Current
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Managed teams of up to 25 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Maintained accurate inventory and sales records for department.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
Cosmetics Sales Associate
Macy’s
05.2016 - 05.2017
- Started as part time and was promoted to full time within 6 months
- Performed mini facial services on a daily basis as well as booked clients for facial events, both in person and virtual
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Skills
- Client relationship building
- Promotional event coordination
- Staff Training and Development
- Upselling strategies
- Appointment Scheduling
- Store operations
- Merchandise planning
- Schedule Management
- Customer Service
Timeline
Cosmetics Counter Manager
Macy’s
05.2017 - Current
Cosmetics Sales Associate
Macy’s
05.2016 - 05.2017
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