Nicole Amirault

• Clerical skills: working in a fast paced, high-volume environment. Able to manage

multiple, changing priorities and deadlines.

• Oral Communication: Interpersonal and customer service skills.

• Planning: Workflow prioritization, and time management.

• Multi-Line phone system, and proficient using all Microsoft Office Programs.

• Developed administrative processes to achieve organizational objectives and

improve office efficiency.

• Managed physical and digital files, monitored spreadsheets and updated reports

to coordinate project materials.

• Directed customer communication to appropriate department personnel.

Scheduled appointments, meetings and events for management staff.

Provided secretarial and office management support while building cooperative

working relationships.

• Answered phone calls and emails to provide information, resulting in effective

business correspondence.

• Prepared and prioritized calendars and correspondence.

• Developed administrative processes to achieve organizational objectives and

improve office efficiency.

• Managed physical and digital files, monitored spreadsheets and updated reports

to coordinate project materials.

• Scheduled appointments, meetings and events for management staff.

Provided secretarial and office management support while building cooperative

working relationships.

• Answered phone calls and emails to provide information, resulting in effective

business correspondence.

• Prepared and prioritized calendars and correspondence.

• Proficient in Transcribing
 Operative Reports taken from the surgeon's voice

recorders using DSS Recorder and Whisper
 Transcription systems.

• Proficient in booking and confirming surgeries/pre-operation instructions,

surgery consultations, rechecks, Botox, Filler, and Aesthetic appointments via

phone, email, and texting.

• Experienced in creating Canada
 Revenue Agency letters and receipts regarding

specific surgeries that can be covered for patients.

• Responsible for the clinic's inquiry emails, main email inbox from patients, and

response letters.

• Experienced in creating Operation Room packages for the surgeons and nurses,

that include adding the patients information, date of surgery, and type of

surgery.

• Proficient in communicating pathology reports to the surgeons.

• Experienced using Apple systems (ie: iMac, iPhone, iPad) for communication with

patients and staff.

• Experienced in creating patient charts both electronically and paper.

• Proficient in filing alphabetically and numerically patient charts, invoices, and

records.

• Experienced in cleaning up common areas using Covid-19 protocols.

• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.