Nicole Abrego
Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Bartender
Brizo Bar & Restaurant
Marina del Rey
08.2024 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers, providing friendly service and drink recommendations.
- Managed inventory, ensuring proper stock levels of liquor and supplies.
- Operated point-of-sale system for processing customer transactions efficiently.
- Assisted in training new bartenders on best practices and menu items.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
Bartender/Server
Whiskey Reds
Marina del Rey
09.2021 - 08.2024
- Mixed and served a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of the bar area at all times.
- Managed inventory levels by tracking stock and ordering supplies as needed.
- Provided exceptional customer service by engaging with guests and taking orders.
- Collaborated with kitchen staff to ensure smooth service during peak hours.
- Trained new bartenders on drink preparation and bar protocols effectively.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed food and drink orders efficiently to ensure timely delivery.
- Assisted in training new servers on company procedures and service protocols.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Stocked service areas with supplies during slow periods.
Server
Lazy Dog Restaurant & Bar
Ontario
04.2018 - 07.2020
- Provided exceptional service to guests in a fast-paced dining environment.
- Managed food and beverage orders using POS systems efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server
Gus’s Barbecue
Claremont
06.2015 - 05.2018
- Provided exceptional service to guests in a fast-paced dining environment.
- Managed food and beverage orders using POS systems efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately while ensuring a smooth checkout experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Skills
- Cocktail preparation
- Inventory management
- POS system operation
- Customer engagement
- Staff training
- Menu knowledge
- Sales promotion
- Multitasking ability
- Attention to detail
- Recipe and menu memorization
- Memory retention
- New hire training
- Hospitality service expertise
- Outgoing personality
- Highly reliable
- Outstanding customer service
Timeline
Bartender
Brizo Bar & Restaurant
08.2024 - Current
Bartender/Server
Whiskey Reds
09.2021 - 08.2024
Server
Lazy Dog Restaurant & Bar
04.2018 - 07.2020
Server
Gus’s Barbecue
06.2015 - 05.2018